De’Asia Dickinson
Theodore,AL
Summary
Maintenance Technician and Customer Service Associate with a proven track record at Pilot Catastrophe Services and Rouses Market. Excelled in reducing downtime and enhancing customer satisfaction through exceptional problem-solving and communication skills. Achieved notable outcomes by prioritizing safety and organizational abilities, ensuring tasks met stringent compliance and satisfaction metrics.
Overview
3
3
years of professional experience
Work History
Maintenance Technician
Pilot Catastrophe Services
04.2023 - Current
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Executed tasks within time and budget constraints.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
Customer Service Associate
Rouses Market
11.2021 - 02.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
John L. LeFlore High School
Mobile, ALSkills
- Safety awareness
- Organizational ability
- Documentation
- Organized nature
- Problem Solving
- Communication
- Creativity
- Responsibility
Timeline
Maintenance Technician
Pilot Catastrophe Services
04.2023 - Current
Customer Service Associate
Rouses Market
11.2021 - 02.2023
John L. LeFlore High School