De'Asia Farlin
Tallahassee,FL
Summary
Accomplished Clerical Assistant and Dispatcher with a proven track record at Leon County Schools, adept in maintaining records and managing high-stress situations. Excelled in data entry and customer service, enhancing department efficiency by over 30%. Skilled in Microsoft Office Suite and fostering teamwork, consistently prioritized quality and detail.
Overview
3
3
years of professional experience
Work History
Clerical Assistant
Leon County Schools/Fingerprinting Office
01.2023 - Current
- Maintained confidentiality of sensitive department information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Mentored, trained and supported new staff members in office policies and procedures.
Dispatcher
Leon County School District/District Security Cent
03.2022 - 03.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with bus drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Education
High School Diploma -
Amos P. Godby High School
Tallahassee, FL05-2020
Skills
- File organization
- Scheduling and calendar management
- Data entry
- Microsoft office
- Copying documents
- Maintaining records
- Scanning documents
- Filing systems
- Microsoft Office Suite
- Policy enforcement
- Calendar management
Timeline
Clerical Assistant
Leon County Schools/Fingerprinting Office
01.2023 - Current
Dispatcher
Leon County School District/District Security Cent
03.2022 - 03.2023
High School Diploma -
Amos P. Godby High School
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