DEASIA HOSEIN
Baltimore,Maryland
Summary
Experienced in overseeing tenant relations, organizing community events, and addressing resident concerns with professionalism and empathy. Adept at fostering positive interactions, maintaining open lines of communication, and ensuring a high standard of customer service. Skilled in identifying and resolving issues promptly to enhance overall resident satisfaction. Demonstrated success in improving resident satisfaction scores, and cultivating a strong sense of community within residential properties. Known for a proactive approach, collaborative mindset, and commitment to creating a welcoming, supportive living environment.
I am proficient in industry-standard platforms such as OneSite, Yardi, and other relevant property management software. With hands-on experience working with both HUD-subsidized and tax credit properties, I have developed a keen understanding of the industry’s unique requirements, compliance standards, and operational demands.
Overview
4
4
years of professional experience
Work History
Assistant Community Manager
Pratum Companies
Baltimore, MD
03.2024 - Current
- Supports the daily operations of residential and commercial properties, ensuring a well-maintained environment.
- Assists with leasing and marketing, including property showings, applications, and lease renewals.
- Coordinate maintenance requests, conduct inspections, and ensure prompt issue resolution.
- Handles financial tasks, including rent collection, budget tracking, and report preparation.
- Maintains tenant records, and ensure compliance with housing regulations.
- Provides exceptional customer service, assisting with legal matters, conflict resolution, and emergencies.
- Collaborate with the Community Manager to ensure smooth, efficient property operations.
Assistant Community Manager
Career Strategies Temp Agency
Baltimore, MD
10.2023 - 03.2024
- Managed tenant relations by addressing inquiries, resolving concerns, and ensuring satisfaction
- Assisted with leasing tasks, including property showings, application processing, and lease renewals
- Conducted property inspections and coordinated maintenance requests to ensure timely resolution of issues
- Utilized property management software (OneSite, Yardi) for document organization, payment tracking, and report preparation
- Ensured compliance with housing regulations and legal requirements, assisting with necessary documentation and notices
Leasing Consultant
Career Strategies Temp Agency
Batimore, MD
08.2023 - 10.2023
- Quickly mastered waitlist management within the first week, taking the initiative to oversee vacant unit turnovers, including coordinating contractors for painting, flooring, and cleaning services.
- Managed the full leasing process by contacting waitlisted applicants, conducting property tours, running background checks, calculating move-in costs, and preparing lease documentation.
- Facilitated smooth move-ins by ensuring all required paperwork was completed, and by providing residents with keys and onboarding support.
- Gained proficiency in both legacy and updated versions of OneSite, including processing tenant payments, and managing resident accounts.
- Adapted quickly to a fast-paced environment, consistently meeting operational demands, and demonstrating reliability under pressure.
Production Leader
Burger King
Baltimore, MD
01.2021 - 10.2023
- Provided excellent customer service by accurately taking orders and addressing customer inquiries in a timely and friendly manner
- Gained experience in cashiering, managing transactions, and maintaining an organized, efficient checkout process
- Maintained cleanliness of general areas, ensuring a safe and welcoming environment for customers and staff
- Took initiative to assist in cooking during understaffed or high-capacity shifts, demonstrating reliability and leadership potential, which led to promotion to Crew Leader
- Led a team in daily production activities, ensuring efficient workflow, adherence to company standards, and timely task completion
- Trained and mentored new employees, fostering a collaborative and high-performance team environment
Interned as a Resident Service Coordinator
Weinberg Villages
05.2021 - 09.2021
- Gained hands-on experience with office operations in a fast-paced property management environment, assisting with resident services and daily administrative tasks
- Assisted with customer service inquiries, responding to residents' needs and concerns in a professional and empathetic manner
- Managed both physical and digital filing systems, ensuring documents were properly organized and cataloged using OneSite
- Prepared dinner for senior residents, contributing to meal planning and maintaining high standards of quality and safety
- Created and distributed pass-out notices, ensuring effective communication with residents regarding important information
- Collaborated with residents of all ages within the building, fostering a positive, inclusive environment and supporting community engagement
Education
Baltimore Polytechnic Institute
Baltimore, MD06-2023
Skills
Customer Service Skills
- Exceptional communication skills, with a strong ability to empathize with customers and effectively address their concerns, skilled in troubleshooting issues, understanding customer needs, and providing reassurance I proactively resolve concerns promptly, preventing escalation and ensuring a smooth experience for both the customer and the team
Technical skills
- Proficient in a variety of technological platforms, including Canva, Microsoft Office, and Google Docs, I work closely with organizations such as Johns Hopkins, Living Classroom, UnitedHealthcare, and others to create valuable opportunities for residents Additionally, I use these tools to design and produce engaging newsletters, 'Save the Date' notices, and other communications to keep residents informed and connected
References
Professional References:
| Emily Hunter |- Principal at Arlington Elementary School (443-463-2829)
| Derikah Washington | - Social Media Campaign Partnership (301-455-5885)
| Jordan Grissom | - Assistant Community Manager( 410-869-5866)
| Tyese George | - Regional Manager at Apostolic Towers (443-739-4966)
Volunteer + Trainings
Green Team President- Arlington Elementary School, Baltimore, MD | Sept 2018 - May 2019
Led the Green Team as Green Team President which consisted of organizing and orchestrated and spearheaded meetings pertaining to pertinent matters. Volunteered as an Eco-Reader tutor, diligently curating lesson plans for students in the grades Pre-K through second grade.
Guardian House - Tax Credit Leasing Consultant
Completed training in managing the leasing process, attracting prospective residents, conducting property tours, and overseeing resident move-ins.
Timeline
Assistant Community Manager
Pratum Companies
03.2024 - Current
Assistant Community Manager
Career Strategies Temp Agency
10.2023 - 03.2024
Leasing Consultant
Career Strategies Temp Agency
08.2023 - 10.2023
Interned as a Resident Service Coordinator
Weinberg Villages
05.2021 - 09.2021
Production Leader
Burger King
01.2021 - 10.2023
Baltimore Polytechnic Institute
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