Experienced with client advocacy, resource coordination, and case management. Utilizes strong interpersonal skills to build trust and support clients effectively. Track record of navigating complex social service systems to achieve positive outcomes.
Overview
10
10
years of professional experience
Work History
Children services Ongoing Caseworker
Hamilton County Job and Family Services
10.2023 - Current
Assessed client needs and developed personalized service plans to ensure effective support and resource allocation.
Coordinated with community agencies to facilitate access to services, enhancing client engagement and outcomes.
Monitored case progress for timely completion and compliance with applicable regulations.
Established trusting relationships with clients, fostering open communication and rapport building.
Conducted home visits to assess living environment and provided appropriate referrals.
Behavioral Health specialist
Cincinnati Children's Hospital
04.2022 - 11.2023
Developed and implemented individualized treatment plans for diverse pediatric populations.
Facilitated group therapy sessions, promoting effective communication and coping strategies among participants.
Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
Used EPIC to document patient information, progress notes, and treatment plans.
Facilitated group therapy sessions addressing topics such as coping skills, stress management, and relapse prevention, fostering a supportive environment for participants.
Observed and monitored client behavior and responses to treatment.
Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
Area Supervisor
Kings Island Amusement Park
03.2019 - 03.2021
Supervised operational activities across multiple areas to ensure compliance with safety standards.
Mentored staff on best practices, enhancing team performance and productivity.
Coordinated scheduling and resource allocation to optimize service delivery during peak periods.
Developed training programs for new hires, fostering a culture of safety and efficiency.
Analyzed customer feedback to identify service gaps and recommend strategic enhancements.
Provided ongoing coaching to staff members, promoting skill development and career progression.
Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
Managed budgets and resources to ensure optimal allocation of funds, maximizing operational success.
Reduced employee turnover by fostering supportive and inclusive work environment.
Supervisor
Kings Island Amusement Park
07.2015 - 08.2017
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Information Systems Operations Support Manager at Hamilton County Job and Family ServicesInformation Systems Operations Support Manager at Hamilton County Job and Family Services