DeAsia Mosley
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Fulfillment Expert
Dick Sporting Goods
12.2023 - Current
- Improved order accuracy by meticulously reviewing and verifying customer information and product specifications.
- Streamlined fulfillment processes for increased efficiency by regularly assessing and optimizing workflow strategies.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Reduced inventory discrepancies by conducting regular audits and updating the warehouse management system accordingly.
- Managed returns and exchanges, providing exceptional customer service while adhering to company policies.
- Ensured the safety of employees by maintaining a clean, organized work environment and following best practices in warehouse operations.
- Troubleshot issues related to order processing or shipping, promptly resolving problems to minimize delays or negative customer experiences.
- Participated actively in regular safety trainings sessions.
- Selected and filled orders from stock to fulfill customer requirements.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Inventory Associate
DOLLAR GENERAL DISTRIBUTION CENTER
01.2023 - 04.2023
- Maintained inventory accuracy goals and data integrity
- Published reports, analyzed data, tracked performance by area
- Coordinated functions of the statistical-based cycle counting and estimated statistical sampling
- Ensured that date-sensitive products were checked for expiration, quantities are correct, and exceptions are managed for the timely movement of goods
- Sets up and updated the stock-keeping unit (SKU) in the strategic pick location
- Verified cycle counts were scheduled and counted in a timely, accurate, and in compliance with standard operating procedures
- Performed process or system testing as required to ensure accurate adjustments and program measurements.
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Streamlined the inventory management process for increased efficiency with consistent organization and labeling practices.
- Increased warehouse productivity through effective teamwork, clear communication, and collaboration with colleagues.
Home Depot Associate Warehouse
The Home Depot
01.2022 - 12.2022
- Operated RF scan guns and pallet Jack for items and order inputs
- Oversaw training of new associates within the department
- Placed labels on freight
- Lead associate on conveyor lines to ensure product flow efficiently
- Sorted, staged, and transported products.
Retail Sales Consultant
AT&T
08.2021 - 11.2021
- Provided extraordinary customer service by being compassionate towards and understanding their needs
- Built value by offering tailored and thoughtful solutions to fit each person, family, or business
- Represented the company and the AT&T brand with the utmost professionalism and courtesy
- Cooperated with your fellow RSCs to achieve a team approach to sales and customer service
- Achieved sales benchmarks and milestones (which led to bonus incentives) Excelled in selling products and services, including entertainment, fulfilling lifestyle solutions.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Roadside Assistance Agent
GEICO
01.2021 - 10.2021
- Received emergency and non-emergency calls and recorded data in computer system
- Maintained logs and records of calls, activities, and other significant information
- Addressed problems and requests by transmitting information or providing solutions
- Received and dispatched orders for tows or roadside assistance calls
- Monitored the route and status of calls dispatched
- Provided drivers with information about active calls, traffic, issues, and requirements.
- Reduced wait times for stranded motorists by swiftly dispatching tow trucks and other support vehicles.
- Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
- Managed high call volume while remaining calm and professional, ensuring accurate information was relayed to all parties involved.
- Responded proactively and positively to rapid change.
Flooring Sales Associate
Home Depot
02.2020 - 09.2020
- Provided outstanding customer service to customers with any flooring questions or concerns
- Received incoming calls with inquiries about flooring
- Generated orders and flooring quotes in the computer system
- Measured flooring according to customers specified needs
- Assisting the paint department with mixing and stocking
- Unloaded, sorted, and oversaw flooring merchandise
- Achieved weekly sales quotas with appealing visual displays
- Operation Order Picker for Customers Orders/ Items to Purchase Forklift Operation
- Increased customer satisfaction by providing personalized flooring recommendations based on clients'' needs and preferences.
- Established lasting relationships with clients, resulting in repeat business and referrals for the store.
- Educated customers on proper care and maintenance of their flooring investments, prolonging the lifespan of their chosen materials.
- Used in-store system to locate inventory and place special orders for customers.
Customer Service Team Lead
Macy's
05.2018 - 03.2020
- Greeted each customer as they entered my department
- Assisted clients in product selection, processed payments, and handling returns
- Cross-trained in various departments Resolved customer complaints within the department
- Assisted customers with locating merchandise
- Audited and organized store sets
- Maintained merchandise presentation, restocked, and tidied working area
- Met quotas within commission department
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Enhanced team productivity by providing ongoing training and coaching to Customer Service Representatives.
- Streamlined processes for faster issue resolution, resulting in increased customer loyalty.
Retail Sales Associate/Cashier
Cracker Barrel
01.2019 - 08.2019
- Assisted guests with merchandise purchases
- Maintained merchandise presentation in the retail store and stockroom
- Operated the cash register purchases and refunds, as necessary
- Assisted with new employee training
- Drove sales to meet daily goals
- Responsible for online package and order management
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
Education
High school diploma -
Stockbridge High School
Stockbridge, GA05.2017
Skills
- Software Proficiency
- Packing Expertise
- Warehouse Operations
- Business Development
- Negotiation
- Cross-functional Teamwork
Timeline
Fulfillment Expert
Dick Sporting Goods
12.2023 - Current
Inventory Associate
DOLLAR GENERAL DISTRIBUTION CENTER
01.2023 - 04.2023
Home Depot Associate Warehouse
The Home Depot
01.2022 - 12.2022
Retail Sales Consultant
AT&T
08.2021 - 11.2021
Roadside Assistance Agent
GEICO
01.2021 - 10.2021
Flooring Sales Associate
Home Depot
02.2020 - 09.2020
Retail Sales Associate/Cashier
Cracker Barrel
01.2019 - 08.2019
Customer Service Team Lead
Macy's
05.2018 - 03.2020
High school diploma -
Stockbridge High School