DeAsia Samuel-Myers
Elgin,SC
Summary
Proven leader with extensive experience in staff management and customer satisfaction, notably at Starbucks. Excelled in employee training, enhancing team efficiency, and implementing safety protocols. Demonstrated expertise in cash handling and conflict resolution, significantly improving operational smoothness and financial accuracy. Skilled in fostering a positive work environment, driving both staff motivation and customer loyalty. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
01.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enforced company policies and regulations with employees.
Customer Service Representative
BroadPath Healthcare
11.2020 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Clean Homes
DSM Cleaning
01.2019 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Shift Leader
Arby's
05.2016 - 08.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
In-Home Babysitter
Myself
02.2018 - 05.2020
- Demonstrated responsibility by adhering to family-specific rules, expectations, and protocols while caring for the children.
- Increased family satisfaction by building strong relationships with both children and parents based on trust and communication.
- Collaborated with parents to develop age-appropriate goals for each child''s growth and development.
- Reviewed and followed parent directions for children's care.
- Enhanced child development by engaging in stimulating activities and educational games.
- Encouraged creativity among children through various art projects, music exploration, and storytelling activities.
- Assisted parents with improving their work-life balance by providing reliable and flexible childcare services.
Education
High School Diploma -
Texas Success Academy
Arlington,Tx05.2018
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Training and mentoring
- Cash handling expertise
- Staff Motivation
- Staff Development
- Inventory control and record keeping
- Safety understanding
Timeline
Shift Supervisor
Starbucks
01.2023 - Current
Customer Service Representative
BroadPath Healthcare
11.2020 - 03.2023
Clean Homes
DSM Cleaning
01.2019 - 03.2023
In-Home Babysitter
Myself
02.2018 - 05.2020
Shift Leader
Arby's
05.2016 - 08.2020
High School Diploma -
Texas Success Academy