De'Asia Vinson
Saint Petersburg
Summary
Dynamic and dedicated professional with extensive experience in customer service at BayCare Labs. Proven ability to enhance patient experiences through empathetic communication and attention to detail. Skilled in cash handling and adept at problem-solving, consistently fostering positive relationships and ensuring compliance with regulations in fast-paced environments.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
ENT Associates
10.2021 - 03.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
Patient Access Representative
BayCare Labs
12.2020 - 09.2021
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Cashier /Customer Service Staff Member
Publix
11.2017 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Youth Development Worker (Seasonal)
City of St. Petersburg
05.2020 - 08.2020
- Assisted in the planning and execution of fundraising activities to secure resources needed for ongoing program sustainability.
- Communicated effectively with parents or guardians regarding the progress of their children within the program, addressing any concerns and celebrating successes together.
- Organized workshops and events that promoted healthy decision-making, self-confidence, and resilience in challenging situations.
- Participated in regular staff meetings to discuss best practices in youth development work while sharing insights on emerging trends affecting this population segment.
- Created a welcoming atmosphere by maintaining neatness and organization within the youth center or facility space.
- Coordinated volunteer opportunities for youth to develop their sense of civic responsibility while gaining valuable hands-on experience.
Education
High School Diploma -
Boca Ciega High School
924 58th St S, Gulfport, FL 3370705-2020
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Verbal and written communication
Certification
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
Timeline
Front Desk Receptionist
ENT Associates
10.2021 - 03.2025
Patient Access Representative
BayCare Labs
12.2020 - 09.2021
Youth Development Worker (Seasonal)
City of St. Petersburg
05.2020 - 08.2020
Cashier /Customer Service Staff Member
Publix
11.2017 - 01.2021
High School Diploma -
Boca Ciega High School
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