DeAsia Whatley
Newark,NJ
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
United Health Group, Optum
11.2020 - 08.2023
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
Call Center Representative
Affiliated Monitoring
01.2018 - 11.2020
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
Associate of Science -
Berkeley College
Little Falls, NJ10.2020
Skills
- Till Counting
- Quality Assurance Controls
- Customer Communication
- Call Control Skills
- Quality Assurance Optimization
- Delivery Tracking
- IBM Notes
Timeline
Patient Care Coordinator
United Health Group, Optum
11.2020 - 08.2023
Call Center Representative
Affiliated Monitoring
01.2018 - 11.2020
Associate of Science -
Berkeley College