DeAsia Williams-Tillman
Charlotte,NC
Summary
Efficient billing professional with 5 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
9
9
years of professional experience
Work History
Billing Specialist
Spectrum
07.2020 - Current
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Processed and verified invoices to secure accuracy of billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Identified payment trends and adjusted billing processes accordingly to retain customers.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
Unlicensed Customer Service Representative
Allstate
03.2018 - 07.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Remain current on new marketing campaigns in order to respond appropriately to inquire using all available resources
- Handling request regarding customer documentation and be able to clearly explain them to include any follow up on customers part
Team Lead Starbucks/Cafe
Target
11.2017 - 02.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Adjusted equipment to meet different productivity levels.
- Helped to manage inventory so that we have the right product in the right place at the right time to better serve customer
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Designed strategic plan for component development practices to support future projects.
Supervisor
Starbucks
04.2014 - 11.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
Education
High School Diploma -
Olympic Community of Schools
Charlotte, NC07.2014
Skills
- Machine-Assisted Statement Preparation
- Ability to multitask
- Team Worker
- Effective communication
- Problem
- Coffee Machinery
- Quality Assurance
- Leadership
- Employee Scheduling
- Multi-Operations Management
- Verbal and Written Communication
- Attention to detail
Accomplishments
- Achieved Peer mentor by completing performance metrics with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 4-9 staff members.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Achieved [Result] through effectively helping with [Task].
Languages
English
Full Professional
Timeline
Billing Specialist
Spectrum
07.2020 - Current
Unlicensed Customer Service Representative
Allstate
03.2018 - 07.2020
Team Lead Starbucks/Cafe
Target
11.2017 - 02.2018
Supervisor
Starbucks
04.2014 - 11.2017
High School Diploma -
Olympic Community of Schools