DeAsijah Ikner

CVS Pharmacy

07.2021 - 01.2024

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Educated patients on medication usage and precautions, enhancing patient understanding and safety.
Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
Supported insurance claim processing, facilitating smoother patient transactions.
Assisted in management of prescription deliveries, improving patient convenience.

Pine Grove Nursing Home

05.2021 - 01.2024

Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.

Aurora Concepts

03.2021 - 06.2021

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Summary