Deatra Dotson
Pelham,Alabama
Overview
11
11
years of professional experience
Work History
Service Representative Billing
AT&T
01.2020 - 06.2025
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Loaded and resolved billing disputes for Wholesale customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
Facility Assignment Specialist
AT&T
04.2014 - 12.2019
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Assigned facilities on copper network.
- Central office programming via the March system on Legacy Pots phone lines.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
Education
Bachelor of Science - Business Administration
Stillman College
Tuscaloosa, AL06-1997
Skills
- Customer support
- Customer relations
- Database maintenance
- Organization
- Complaint handling
- Account updates
- Critical thinking
- Call center operations
- Microsoft outlook
- Dispute resolution
Timeline
Service Representative Billing
AT&T
01.2020 - 06.2025
Facility Assignment Specialist
AT&T
04.2014 - 12.2019
Bachelor of Science - Business Administration
Stillman College
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