Postal Service Clerk
United States Post Office
Salisbury, NC
01.2023 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
- Monitored inventory of postage stamps and made orders to replenish.
- Enhanced customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Managed inventory levels for mailing supplies, placing orders as necessary to maintain availability for customers.
- Developed strong knowledge of USPS policies and procedures, providing informed assistance to customers when needed.
- Weighed mail and computed pricing amounts.
- Processed money orders, cashier''s checks, and other financial transactions with precision and attention to detail.
- Contributed to decreased wait times by quickly serving customers at the counter during high volume periods.
- Upsold postal services like insurance and tracking.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and safety.
- Identified potential discrepancies or errors in address information before processing items for shipment, reducing returned mail rates significantly.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Supported colleagues during peak hours, working together effectively under pressure for optimal performance.
- Provided service and sales to walk-in customers.
- Sorted mail according to size, shape and destination.
- Streamlined postal operations for faster service by accurately weighing packages and calculating postage.
- Moved bulk containers and large parcels with forklifts.
- Prepared reports to track mail volumes, fees and other related data.
- Maintained accurate records of incoming and outgoing shipments, contributing to efficient postal operations.
- Ensured safe transportation of mail by carefully loading and unloading vehicles according to regulations.
- Monitored performance of junior team members and offered support.
- Improved overall efficiency by staying current on new technologies used in postal services such as automated sorting machines or tracking systems.