Deattrich Ball
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Patient Care Technician
Ascension St.Johns Hospital
10.2019 - 12.2023
- Providing great patient care answering patient calls and determining how best to help them providing physical support for patients
- Assisted nurses with essential tasks, efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Office Administrator /Customer Service Representative
Sierra Medical
06.2016 - 05.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
Nursing Care Assistant
William Beaumont Hospital
06.2012 - 04.2016
- Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
- Collaborated with interdisciplinary teams to develop individualized care plans that catered to each patient''s needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Certified Nurse Assistant
Cherrywood Nursing and Living Center
09.2009 - 03.2012
- Improved patient satisfaction by providing compassionate and attentive care.
- Maintained detailed patient records to facilitate accurate documentation and timely communication among healthcare professionals.
Certified Nurse Assistant
Medilodge of Sterling Heights
05.2002 - 06.2009
- Answering call lights Bathing residents Reposition residents feed residents performing range of motion taking report and passing report collecting urine sample taking blood sugars assisting with everyday living and more
Education
High School Diploma -
Southeastern Highschool Excelerated Course
10.2011
Skills
- Data entry
- Customer support
- Payment processing
- Documentation and reporting
- Account updating
- Problem-solving
- Attention to detail
- Multitasking and organization
- Reliability and punctuality
- Active listening
- Call handling
- Appointment scheduling
Timeline
Patient Care Technician
Ascension St.Johns Hospital
10.2019 - 12.2023
Office Administrator /Customer Service Representative
Sierra Medical
06.2016 - 05.2019
Nursing Care Assistant
William Beaumont Hospital
06.2012 - 04.2016
Certified Nurse Assistant
Cherrywood Nursing and Living Center
09.2009 - 03.2012
Certified Nurse Assistant
Medilodge of Sterling Heights
05.2002 - 06.2009
High School Diploma -
Southeastern Highschool Excelerated Course
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