Deaun Holdaway
Mount Pleasant,UT
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Reliable Administrative Assistant/Office Manager with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 46 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Ambitious Office Automation Clerk proficient in use of various office support equipment, including PC's and Printers. Well-organized and outgoing with outstanding coordination and interpersonal skills. Sound experience in obtaining data and extracting data. Strengths include Office 365 and Quickbooks. Resourceful and experienced Administrative Assistant/Office Manager offering expertise in customer service, travel coordination and file management. Dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
MATR Behavioral Health
10.1999 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Arranged rapid office equipment repair and maintenance with vendors.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Maintained staff directory and company policy handbook for human resources department.
- Performed research to collect and record industry data.
- Coordinated bookkeeping activities in QuickBooks and Lawson.
- Created PowerPoint presentations for business development purposes.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Organized paperwork such as charts and reports for office and patient needs.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Maintained current and accurate medical records for patients.
- Converted paper charts into digital files and uploaded to EMR system.
- Completed billing and coding duties to handle submitted claims.
- Communicated with patients regarding payments on outstanding accounts.
- Completed and filed financial documentation for accounting purposes.
Education
Administration
Snow College
Ephraim, UTHigh School Diploma -
American Fork High School
American Fork, UT05.1976
Skills
- Ease with Computers and Technology
- Database and Client Management Systems
- Multitasking and Time Management
- Supply Inventory Control
- Confidentiality and Data Protection
- Appointment Coordination
- Office Equipment Operation
- Multi-Line Telephone Systems
- Computers and Technology
- Resource Coordination and Allocation
- Strong Organizational Skills
- Document and File Management
- Inventory System
- Excel Spreadsheets
- Detailed Meeting Minutes
- Memo Preparation
- 10-Key Proficiency
- CRM Software
- Spreadsheet Management
- Labor Relations
- Employee Training
- Meeting Minutes
- Advanced MS Office Suite Knowledge
- Back Office Operations
- QuickBooks Expertise
- Visitor Relations
- Cash Deposit Preparation
- Correspondence Writing
- Data Entry Documentation
- Invoice Processing
- Document Sorting
- Mail Management
- Directing Callers
- Call Prioritization
Additional Information
I am very dedicated and loyal. I have worked in Administration since graduating high shool. I have worked at KMART cash Office for several years from 1980 to 1988. I work as administration at state headquarters for the National Guard. in Salt Laker from 1977, after returning from basic training, until I married in 1979. I have worked for construction companies as the following was built/constructed: Leamington Cement plant, highway up Little Kimberly in Sevier County,
Timeline
Administrative Assistant
MATR Behavioral Health
10.1999 - 08.2022
Administration
Snow College
High School Diploma -
American Fork High School
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