Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Deaundra Yarbrough

2510 Portland Dr.,TX

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience

Work History

Client Support Representative

Outcomes
Orlando, FL
12.2008 - 12.2023
  • Provided technical support to customers via phone, email and chat.
  • Assisted customers with troubleshooting issues related to software, hardware and networks.
  • Resolved customer inquiries in a timely manner.
  • Maintained accurate records of customer interactions and transactions.
  • Responded promptly to customer complaints and concerns.
  • Identified and escalated priority issues as needed.
  • Followed up with customers to ensure satisfaction with resolution provided.
  • Ensured compliance with established quality standards for all customer interactions.
  • Advised clients on best practices when using company's products or services.
  • Recommended new products based on individual needs assessment.
  • Researched, identified and responded to client inquiries expeditiously, providing reactive and proactive customer support.
  • Delivered high level of service to clients in effort to build upon relationships for future.
  • Diagnosed technical problems and communicated solutions to customers.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Customer Service / Identity Verification Represent

LetsTalk.com
North Richland Hills, TX
12.2007 - 12.2008
  • Accurately described product, details, and care of merchandise to the clients
  • Served as the main liaison between customers and sales team
  • Ensured superior customer experience by addressing customer concerns
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with selecting a cellular phone that best fit their needs.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Implemented anti-fraud measures such as identity verification protocols and real-time alerts on high-risk transactions.

Education

Skin, and Nails -

Ogle School of Hair
01.2002

James Bowie High School
01.2001

Skills

  • Pharmacy technician experience
  • ICD-9/10 experience
  • Data entry
  • Medical Terminology and Billing
  • Call center environment
  • Healthcare Industry
  • Insurance Terminology
  • Claims
  • Structured and disciplined individual
  • Excellent interpersonal and relationship building skills
  • Professional verbal and written skills
  • Empathy and patience
  • Customer-facing communication
  • Interpersonal and written communication
  • Client rapport building
  • Verbal and writing communication
  • Call Documentation
  • Regulatory Compliance
  • Customer Service
  • POS Systems and Ordering Platforms
  • Interpersonal Skills
  • Multitasking
  • Issue and Complaint Resolution
  • Customer Relations
  • Remote Office Availability
  • Continuous Improvement
  • Credit card payment processing
  • Attention to Detail
  • Office equipment proficiency
  • Calm Under Pressure
  • Inbound / Outbound Call Management
  • Professional phone voice
  • Microsoft Office expertise
  • 40 wpm Typing Speed

References

References Available Upon Request

Timeline

Client Support Representative

Outcomes
12.2008 - 12.2023

Customer Service / Identity Verification Represent

LetsTalk.com
12.2007 - 12.2008

Skin, and Nails -

Ogle School of Hair

James Bowie High School

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Deaundra Yarbrough