Deaundrea Burgett
St. Louis,MO
Summary
Detail-oriented Business Analyst with over 10 years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.
Overview
18
18
years of professional experience
Work History
Business Analyst III
Centene Corporation
Clayton, MO
07.2022 - Current
- Solve ambiguous problems with less well-defined inputs and outputs; drive to the crux of the problem and identify root causes.
- Identify, develop and execute data analysis to uncover areas of business opportunities.
- Engage with leadership and diversified stakeholder groups to understand their analytical needs and recommend Business intelligence solutions.
- Own the design, development, and maintenance of ongoing performance metrics, reports, analysis, dashboards, etc. to drive key business decisions.
- Standardize data and report consumption across all customer groups. Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.
- Partner with Data Engineering teams to influence the direction of data visualization platforms.
- Develop and maintain project management processes and procedures.
- Assists with project management tasks, tracking progress and meeting deadlines.
- Take on comprehensive project management duties, ensuring timely delivery of project objectives.
Business Analyst II
Centene Corporation
Chesterfield, MO
08.2019 - 07.2022
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Configure and test Medicare, Medicaid, and Marketplace plans, benefits, pricing and ARQs by creating Excel formulas to ensure claim/pricing accuracy
- Identify and analyze user requirements, procedures, and problems to improve existing processes
- Coordinate with various business units and departments in development and delivery of training programs
- Work closely with cross functional teams throughout the implementation of new or updated plan benefits & provider pricing.
Implementation Project Manager
UnitedHealthcare
Maryland Heights, MO
06.2013 - 11.2018
- Gather and analyze case data, and resolve issues
- Manage and mitigate risks associated to the delivery of the implementation
- Research and resolve complex inquiries/issues requiring expert job knowledge and comprehensive understanding of downstream impacts
- Lead and drive the downstream areas on the completion of an implementation
- Generate supporting marketing materials for clients including implementation guides, system reference documents, and standard customer correspondence
- Document decisions within project plan
- Lead and participated in regular implementation meetings
- Part of the IMO project team, working with others to improve existing processes
- Manage multiple projects through full project life cycle
- Develop and improve existing processes and tools
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
Dedicated Client Service Manager
United Healthcare
Maryland Heights, MO
08.2006 - 06.2013
- Acted as a customer advocate to provide assistance, build and sustain positive relationships with brokers, their customer groups and dedicated employer groups though direct/indirect communication to resolve issues/problems
- Served as the primary contact for the broker/customer/employer group for all service issues (benefits, enrollment, policies, billing, eligibility, authorizations, claims, etc.)
- Researched issues to analyze root causes and determine corrective action steps
- Proactively resolved issues, updated broker/customer on status and or coordinated internal resources to ensure end-to-end resolution issues
- Research/monitor issue resolution process to ensure expected TATs were met and proper corrective action steps were taken
- Worked with multiple cross functional teams in billing, claims, commissions, installation, sales, and eligibility to resolve any and all service related issues for customers
- Monitored project workflow to maintain project plan and SLAs and communicated adjustments with team members.
Education
HS Diploma -
Hazelwood East High School
2003
Associate of Science - Healthcare Administration
Allied College
Maryland Heights, MOSkills
- Data analysis
- Strategic planning
- Web-Based Reporting Tools
- Microsoft Office
- Templates Management
- Database Building
- Report Generation
- System Design
- Process Improvement
- Project Management
Timeline
Business Analyst III
Centene Corporation
07.2022 - Current
Business Analyst II
Centene Corporation
08.2019 - 07.2022
Implementation Project Manager
UnitedHealthcare
06.2013 - 11.2018
Dedicated Client Service Manager
United Healthcare
08.2006 - 06.2013
HS Diploma -
Hazelwood East High School
Associate of Science - Healthcare Administration
Allied College