DEAUNDREA EDWARDS
La Porte,TX
Summary
Customer Service Representative with strong time management and multitasking skills. Demonstrated success managing high-volume inquiries and using CRM software to improve customer satisfaction and efficiency. Skilled in accurately documenting customer concerns and maintaining thorough knowledge of products and promotions. Consistently recognized for outstanding communication and positive customer feedback. Experienced in building strong relationships with residents, prospects, vendors, and team members while delivering high-quality service. Organized, detail-oriented, and motivated to support the success and profitability of a residential community as an Assistant Manager or Leasing Agent.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Connexus Resource Group INC
New York, New York
12.2022 - 10.2025
- Guided customers in product selection and handled orders, billing, returns, exchanges, and technical support inquiries.
- Handled high volume of calls daily, efficiently processing inquiries through call management system and web-based communications.
- Leveraged CRM software to manage customer interactions and ensure timely follow-ups.
Receptionist
Dr. Denis K Hoasjoe
Baytown, Texas
08.2022 - 11.2022
- Handled patient phone inquiries about office hours, services, and appointment availability to ensure clear communication.
- Managed patient check-in and check-out, collecting co-payments to facilitate smooth appointment flow.
- Verified patient insurance coverage by photocopying cards, documenting details, and ensuring accurate information for upcoming procedures.
Copy and Print Associate
Office Depot Inc
Baytown, Texas
08.2021 - 07.2022
- Edited images using Adobe Photoshop to enhance quality prior to printing, ensuring optimal visual results.
- Operated printing equipment, including PC, CTP, binding equipment, punching, and cutting, to ensure timely production of print jobs.
- Recorded completed work in production logs, detailing quantity output, materials used, and issues encountered, providing insights that informed supervisors for future operations.
Sales Associate
Lane Bryant
Baytown, Texas
04.2021 - 08.2021
- Assisted customers in locating products and addressing inquiries, contributing to informed purchasing decisions.
- Stocked shelves with merchandise to maximize product visibility and ensure customer access.
- Maintained cleanliness and organization of sales floor and fitting rooms to support a welcoming shopping environment.
Sales Associate
Macy's
La Porte, TX
12.2019 - 02.2020
- Assisted customers in selecting merchandise and delivering product information to facilitate informed purchasing decisions.
- Arranged merchandise with signage and engaging displays to enhance customer experience and drive sales.
- Performed cashier duties, including accepting payments, issuing receipts, and accurately providing change.
Education
Bachelor of Science - Developmental Psychology
San Jacinto College
Pasadena, Texas, TX05-2028
High School Diploma -
Clear Creek High School
League City, TX05-2019
Skills
- Time management and customer service
- Multitasking and prioritization
- Clerical expertise
- Problem-solving abilities
- Microsoft Office expertise
- Call center operations
- CRM software expertise
- Payment processing
- Team collaboration
- Professional telephone demeanor
Timeline
Customer Service Representative
Connexus Resource Group INC
12.2022 - 10.2025
Receptionist
Dr. Denis K Hoasjoe
08.2022 - 11.2022
Copy and Print Associate
Office Depot Inc
08.2021 - 07.2022
Sales Associate
Lane Bryant
04.2021 - 08.2021
Sales Associate
Macy's
12.2019 - 02.2020
Bachelor of Science - Developmental Psychology
San Jacinto College
High School Diploma -
Clear Creek High School