DEAUNDREA EDWARDS
La Porte,TX
Summary
Customer service representative with proven time-management and multitasking capabilities in high-volume environments. Handles customer inquiries efficiently using CRM tools to improve satisfaction and operational efficiency. Documents customer concerns accurately while maintaining product and promotion knowledge. Communicates clearly and consistently receives positive customer feedback.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Connexus Resource Group INC
New York, New York
12.2022 - 10.2025
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support to ensure satisfaction.
- Processed high volume of calls daily using a call management system and web-based communications to maintain service quality.
- Tracked customer interactions and follow-ups using CRM software to enhance service delivery.
Receptionist
Dr. Denis K Hoasjoe
Baytown, Texas
08.2022 - 11.2022
- Checked patients in and out for appointments, efficiently managing co-payment collection to streamline front desk operations.
- Responded to patient inquiries regarding office hours, services, and appointment availability, enhancing patient communication.
- Photocopied insurance cards, documented details, and verified patient coverage for upcoming procedures, ensuring accurate billing and service continuity.
Copy and Print Associate
Office Depot Inc
Baytown, Texas
08.2021 - 07.2022
- Enhanced image quality using Adobe Photoshop for optimal print results.
- Operated printing equipment to efficiently produce high-quality print jobs.
- Documented production logs detailing output quantities, materials used, and issues encountered to support operational improvements.
Sales Associate
Lane Bryant
Baytown, Texas
04.2021 - 08.2021
- Guided customers in locating products and provided tailored recommendations to enhance their shopping experience.
- Stocked merchandise to ensure optimal presentation and availability, supporting seamless customer access to products.
- Organized and maintained cleanliness of the sales floor and fitting rooms to create an inviting shopping environment.
Sales Associate
Macy's
La Porte, TX
12.2019 - 02.2020
- Assisted customers in selecting merchandise and providing product information, ensuring informed buying decisions.
- Arranged merchandise with signage and engaging displays, enhancing customer experience and encouraging purchases.
- Performed cashier duties, accurately processing transactions and maintaining effective cash handling procedures.
Education
Bachelor of Science - Developmental Psychology
San Jacinto College
Pasadena, Texas, TX05-2028
High School Diploma -
Clear Creek High School
League City, TX05-2019
Skills
- Time management and customer service
- Multitasking and prioritization
- Administrative support
- Problem-solving abilities
- Microsoft Office expertise
- Call center operations
- CRM software expertise
- Transaction handling
- Team collaboration
- Professional telephone demeanor
Timeline
Customer Service Representative
Connexus Resource Group INC
12.2022 - 10.2025
Receptionist
Dr. Denis K Hoasjoe
08.2022 - 11.2022
Copy and Print Associate
Office Depot Inc
08.2021 - 07.2022
Sales Associate
Lane Bryant
04.2021 - 08.2021
Sales Associate
Macy's
12.2019 - 02.2020
Bachelor of Science - Developmental Psychology
San Jacinto College
High School Diploma -
Clear Creek High School