De'Aundrea Robinson
Team Manager
Montgomery,AL
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. 7 years of extensive leadership experience. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Team Manager
Foundever
12.2019 - Current
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Evaluated customer service staff performance and provided constructive feedback.
- Launched quality assurance practices for each phase of development
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Quality Assurance Team Manager
MS Companies
07.2016 - 12.2019
- Performed root cause analysis to identify and resolve quality issues and defects.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Monitored staff organization and suggested improvements to daily functionality.
- Created and maintained quality management systems to align with industry standards.
- Implemented new quality assurance and customer service standards.
- Recorded, analyzed, and distributed statistical information.
- Inspected products and worker progress throughout production.
- Reported production malfunctions to managers and production supervisors.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Determined quality department standards, practices, and procedures.
- Established and tracked quality department goals and objectives.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
Administrative Assistant Manager
ConMed Distribution Center
12.2012 - 07.2016
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Monitored office supplies to order and replenish stock when necessary.
- Answered multiple console telephone system to direct calls to appropriate personnel.
- Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
- tracked expense claims and prepare expense reports for management.
- Used Microsoft Powerpoint and Microsoft Excel to create presentations, reports and spreadsheets.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated office events, seminars and meetings for staff and clients.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Created reports, presentations and other materials for executive staff.
- Completed bi-weekly payroll for employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Built and managed processes for tracking and monitoring department performance.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Cherry Picker Operator
Amazon Distribution Center
02.2009 - 12.2012
- Inspected and serviced cherry picker vehicle as part of regular preventive maintenance and repair of worn out or broken components.
- Operated multiple types of cherry picker equipment in utility maintenance environments with zero safety incidents.
- Used radios and hand signals to enhance performance and safety while effectively communicating between boom operator and ground personnel.
- Responded in emergency capacity during bad climate weather to restore utility services and provide disaster recovery.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded materials and goods at designated locations for best project availability.
- Checked items against documentation for accuracy.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Updated tracking systems to document movements and determine proper area for storage.
- Increased performance by safely and efficiently operating heavy machinery and equipment.
- Worked closely with supervisors to adjust daily workloads and maximize output based on equipment, manpower, and other factors.
- Inspected, cleaned, and performed operator level maintenance on equipment in accordance with standards.
- Followed top piling techniques when working with various types of piles to complete projects safely and on-time.
Education
Bachelor of Science - Nursing
Troy University
Montgomery, AL12.2025
High School Diploma -
Excel High School
Plymouth, MN05.2009
Skills
- Employee Scheduling
- Performance Coaching
- Team Building
- Employee Development
- Customer Service
- Process Improvement
- Staff Management
- Schedule Management
- Emergency Response
- Employee Coaching and Mentoring
- Problem Resolution
- Strategic Planning
- Training and Development
- Work Planning and Prioritization
- Hiring and Training
- Decision-Making
- Technical Proficiency
- Professional and Courteous
- Needs Assessment
- Customer Relationship Management
- Preventive Maintenance
- Good Judgment
- Team Leadership
- Computer Skills
- Complex Problem Solving
- Performance Tracking and Evaluation
- Task Delegation
- Documentation and Reporting
- Lead Generation
- Performance Evaluations
- Recruitment and Hiring
- Shift Scheduling
- Administration and Reporting
- Verbal and Written Communication
- Staff Training
- Teamwork and Collaboration
- MS Office
- Goal Setting
- Performance Reviewing
- Idea Development and Brainstorming
- Onboarding and Orientation
- Scheduling and Coordinating
- Negotiation and Conflict Resolution
- Managing Operations and Efficiency
- Schedule Oversight
- Team Development
- Interpersonal Relations
- Financial Management
- Budget Administration
- Staff Development
- Cost Control
Certification
- Basic Life support Certification
- Licensed Pit operator
Timeline
Team Manager
Foundever
12.2019 - Current
Quality Assurance Team Manager
MS Companies
07.2016 - 12.2019
Administrative Assistant Manager
ConMed Distribution Center
12.2012 - 07.2016
Cherry Picker Operator
Amazon Distribution Center
02.2009 - 12.2012
Bachelor of Science - Nursing
Troy University
High School Diploma -
Excel High School