Deaunte Cole
Atlanta ,GA
Summary
Dynamic professional with experience as a Disaster Relief Volunteer at Support Service Group, enhancing community resilience through targeted outreach and effective emergency planning. Skilled in emergency communications and problem-solving, I excel in high-pressure environments, fostering teamwork and ensuring safety through meticulous attention to detail. Proven ability to build relationships and drive impactful change.
Overview
7
7
years of professional experience
Work History
Disaster Relief Volunteer
Support Service Group
06.2024 - Current
- Increased public awareness of potential hazards through targeted outreach campaigns and educational programs.
- Facilitated timely evacuations by developing well-coordinated emergency transportation plans for at-risk populations.
- Developed customized capacity-building programs aimed at strengthening individual resilience within vulnerable communities.
- Evaluated program effectiveness using data-driven methodologies, continually refining operational strategies based on feedback from stakeholders.
Customer Service Representative
Carmax Auto Finance
07.2021 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Pre Registration
Hollis Cobb Associates
08.2018 - 07.2021
- Effectively managed time and priorities to ensure timely completion of tasks, contributing to overall pharmacy efficiency and patient satisfaction.
- Improved patient care by providing accurate medication information and guidance during consultations.
- Ensured patient safety by diligently reviewing prescriptions for potential drug interactions or errors.
- Reduced medication errors by implementing thorough quality control measures during prescription processing.
Education
Bachelor Of Applied Arts - Journalism And Mass Communication
Middle Georgia State University
Macon, GAAssociate Of Applied Arts -
Hinds Community College
Raymond, MS05.2020
Skills
- Shelter operations
- Elderly care
- Food preparation
- Heavy equipment operation
- Emergency communications
- Patient care
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Attention to detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Decision-making
- Adaptability and flexibility
- Relationship building
Timeline
Disaster Relief Volunteer
Support Service Group
06.2024 - Current
Customer Service Representative
Carmax Auto Finance
07.2021 - 06.2024
Pre Registration
Hollis Cobb Associates
08.2018 - 07.2021
Bachelor Of Applied Arts - Journalism And Mass Communication
Middle Georgia State University
Associate Of Applied Arts -
Hinds Community College
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