DeAuntrae Mayes
DeRidder,LA
Summary
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Technology Sales Representative
Altice USA
01.2022 - Current
- Collaborated with customers and asked questions to assess needs and budgets.
- Drove team revenue totals by bringing in top sales numbers.
- Recommended Product or Service and explained features and costs to help customers make educated buying decisions.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Researched potential clients and markets to prepare for appointments.
- Used Software to maintain company database with essential account and sales information.
Sensitive Information and Disabled Client Security
Life At Home
03.2019 - 01.2022
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Communicated regularly with customers concerning data exchange and technology integration.
- Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Service and Sales Representative
Box Lawn Company
02.2018 - 06.2019
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Education
Bachelor Of Liberal Arts - Liberal Arts And Sciences
Northwestern State University of Louisiana
Natchitoches, LA05.2023
Associate Of General Studies - General Studies
Northwestern State University of Louisiana
Natchitoches, LA05.2022
Skills
- Product Selection and Upselling
- Proficient in Outlook
- Proficient in Microsoft 365
- Credit Term and Price Quotes
- Site Visits
- Knowledge of Product Features
- Contract and Price Negotiation
- Customer Communication
- Technology Sales
- Reasoning Ability
- Consultative Sales Approach
- Selling Techniques
- Outreach Initiatives
- Onsite Evaluations
- Customer Records
- Providing Feedback
- Presenting Service Options
- Competitor Knowledge and Analysis
- Customer Technical Support
- Client Needs Assessment
- Service Assistance
- Equipment Demonstration
- Pricing Structures
- Delegation Skills
- Converting Leads
- Customer Inquiries
- Team Member Motivation
- Effective Project Management
- New Business Identification
- Information Updates
- Customer Retention
- Operational Efficiency
- Office Equipment
- Video Conferencing Software
- Effective Scheduling
- Promotional Events
- Active Learning
- Organizational Systems
- Business Documentation
- Consultative Selling Techniques
- Professional Networking
- Pricing Strategies
- Financial Assistance
- Training Plans
- Corrective Actions
- Credit and Debt Card Processing
- Production Education
- Client Rapport-Building
- Service Education
- Conflict Resolution Techniques
- Microsoft Dynamics
- Loss Prevention Training
- Training Junior Team Members
- Training Seminars
- Social Perceptiveness
- Growth Plans
- Billing Procedures
- Contract Terms Determination
- Government Rebates Research
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- President’s list for academic success.
- Dean’s list for academic success.
- Completion and passing of the TEAS exam.
- Leading sales team in connected revenue and new customer relationships.
- Completion and passing of Praxis Math and Reading.
- Supervised team of 4 staff members.
- Collaborated with team of 9 in the development of a Sales Path.
Timeline
Technology Sales Representative
Altice USA
01.2022 - Current
Sensitive Information and Disabled Client Security
Life At Home
03.2019 - 01.2022
Customer Service and Sales Representative
Box Lawn Company
02.2018 - 06.2019
Bachelor Of Liberal Arts - Liberal Arts And Sciences
Northwestern State University of Louisiana
Associate Of General Studies - General Studies
Northwestern State University of Louisiana
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