DEAUNZA TAYLOR
Princeton,TX
Summary
Experienced security professional with 10+ years of customer service experience and a focus on healthcare security. Skilled in leadership, training, and conflict resolution with certifications in CPI, Taser, and emergency response. Background in call center operations and team management, excelling in collaboration, conflict resolution, and performance optimization. Adaptable and strategic thinker known for driving team success through effective communication and problem-solving, creating a positive work environment based on reliability and trust.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Texas Health Resources
11.2024 - Current
- Patrol hospital facilities to ensure safety of staff, patients, and visitors
- Respond to emergencies and support incident de-escalation
- Enforce hospital policies and procedures professionally
- Coordinate with law enforcement and hospital staff as needed
- Complete detailed incident reports and conduct safety escorts
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Security Officer
GardaWorld Security
10.2023 - 11.2024
- Protected clients, personnel, property, and assets in high-security environments
- Monitored surveillance systems and managed access control (badge activation/deactivation)
- Handled administrative tasks, including incident documentation and procedural enforcement
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Tier 2 Specialist & Shift Lead Support
Genpact LLC
06.2019 - 11.2023
- Provided Tier 2 support for complex customer issues and transaction fraud investigations
- Trained and mentored new hires, supporting onboarding and productivity
- Led shift operations and ensured process compliance
- Conducted back-office support tasks and data reviews
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Data Entry Clerk
Randstad
09.2021 - 04.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Associate’s Degree - Criminal Justice
Hinds Community College
Raymond01.2020
High School Diploma -
Pearl High School
Pearl, MS01.2013
Skills
- Leadership & Team Coordination
- Conflict Resolution & De-escalation
- Emergency Response & Safety Protocols
- Training & Onboarding
- Incident Reporting & Documentation
- Access Control & Surveillance
- Customer Service Excellence
- Communication & Problem Solving
- Report writing
- Call center customer service
- Team management
- Escalation handling
- Quality assurance
Certification
- TX DPS Level II & III Security Officer License
- Taser Certification
- CPR & AED (Adult & Infant)
- Stop The Bleed
- Nonviolent Crisis Intervention (CPI)
- Field Training Officer (FTO)
Community Service
Nonprofit Leadership – Founded and manage a nonprofit organization, coordinating events and community outreach.
Timeline
Security Officer
Texas Health Resources
11.2024 - Current
Security Officer
GardaWorld Security
10.2023 - 11.2024
Data Entry Clerk
Randstad
09.2021 - 04.2023
Tier 2 Specialist & Shift Lead Support
Genpact LLC
06.2019 - 11.2023
Associate’s Degree - Criminal Justice
Hinds Community College
High School Diploma -
Pearl High School
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