DeAuori Batiste-heads
DeSoto,TX
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Home Health Aide
Agape Home Health
2020.08 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Customer Service Representative
TTEC
2023.09 - 2024.07
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate Degree in Nursing - Register Nurse
Navarro College
Waxahachie, TX05.2025
High School Diploma -
Midlothian Heritage High School
Midlothian, TX05.2019
Skills
- Patient Care
- Meal Preparation
- Personal Hygiene Assistance
- Feeding Assistance
- Vital signs monitoring
- Patient Transport
- Patient Scheduling
- Medical terminology knowledge
- Customer Service
- Vital Sign Monitoring
- Medical Terminology
- Patient-focused care
- Phlebotomy
- Reliable team player
- Electronic Health Records
- Electronic Medical Records
- Patient Assessments
- Insurance Verification
- Monitoring patient progress
Accomplishments
- Completed 100 clinical hours at hope clinic
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Took vitals signs
- A1C check
- Medical assistant March 2024-July 2024 interneship program
- Ready set teach program
- Resolved product issue through consumer testing.
Certification
- CMA - Certified Medical Assistant
- CCMA - Certified Clinical Medical Assistant
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
TTEC
2023.09 - 2024.07
Home Health Aide
Agape Home Health
2020.08 - Current
Associate Degree in Nursing - Register Nurse
Navarro College
High School Diploma -
Midlothian Heritage High School
- CMA - Certified Medical Assistant
- CCMA - Certified Clinical Medical Assistant
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