Deaven Mitchell
Ashland
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented, with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hard working and passionate job seeker with strong organizational skills eager to secure a shift lead position. Ready to help the team achieve company goals.
Overview
5
5
years of professional experience
Work History
Crew Member
Jersey Mike's Subs
06.2023 - Current
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
Shift Leader
Jersey Mike's Subs
02.2020 - 05.2023
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Distributed food during busy peak periods to drive customer satisfaction.
- Greeted guests, promoted specials, and took orders.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Prepared and served hot and cold sandwiches based on customer preferences.
Customer Service Representative
Circle K
08.2018 - 11.2019
- Stocked merchandise on display shelves and racks to provide good selection for customers.
- Followed cash handling, inventory accountability and fueling station procedures as part of operations.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Provided correct change for purchases to avoid customer confusion or disputes.
- Helped customers complete purchases, locate items, and join reward programs.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Rotated product when stocking shelves to maintain freshness.
- Fostered clean and safe environment for customers by keeping register area clear, organizing shelves and wiping and sanitizing food and drink stations.
- Adhered to age-restricted sale policies, laws and procedures by requesting and verifying identification.
Education
High School Graduate -
Wellington High School
Wellington, OH06.2018
Skills
- Critical Thinking
- Active Listening
- Safe Work Practices
- Portion Sizes
- Chopping Vegetables
- Menu Memorization
- Time Management
- Food Handling
- Station Preparation
- Task Delegation
- Rewards Programs
- Equipment Operation
- Store Opening and Closing
- Daily Logs
- Effective Multitasking
- Health and Safety Standards
- Staff Training
- Customer Service
- Taking and Preparing Orders
- Product Stocking and Rotation
Timeline
Crew Member
Jersey Mike's Subs
06.2023 - Current
Shift Leader
Jersey Mike's Subs
02.2020 - 05.2023
Customer Service Representative
Circle K
08.2018 - 11.2019
High School Graduate -
Wellington High School