Summary
Overview
Work History
Education
Skills
Timeline
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Deaven Munoz

Bothell,WA

Summary

Detail-oriented food service professional experienced in high-pressure environments, adept at delivering exceptional service to discerning customers. Recognized for strong teamwork and memorization skills, contributing to a seamless dining experience. Proven track record of training new staff and maintaining professionalism while efficiently managing diverse customer needs. Committed to pursuing further development opportunities within the food service industry.

Overview

6
6
years of professional experience

Work History

Server

Olive Garden
Kirkland, WA
11.2023 - Current
  • Checked on customers during their meal to ensure they were satisfied with their dining experience.
  • Ensured that all restaurant safety guidelines were followed at all times.
  • Informed customers of daily specials and menu changes.
  • Communicated effectively with kitchen staff regarding order details, special requests, allergies.
  • Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.

Barista

Gourmet Latte
Bothell, WA
03.2023 - 11.2023
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.

Barista

Zoka Coffee Roaster & Tea
Kirkland, WA
06.2021 - 02.2023
  • Increased special item sales by creating daily menus with changing specials.
  • Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
  • Passed state inspections by following health, safety and sanitation guidelines.
  • Developed knowledge of growing practices and flavor profiles for teas.
  • Developed creative and appealing latte art techniques and instructed coworkers in method.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

Barista

Big Foot Java
Everett, WA
02.2021 - 03.2021
  • Operated cash register, collected payments and provided accurate change.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Maintained highest standards of conduct and service to support company reputation.

Crew Member

McDonald's
Mill Creek, Washington
10.2018 - 11.2020
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Generated reports to assess performance and adjusted workflows to realign with targets.

Education

GED -

Insight School Of Washington
Tacoma, WA
5 2020

Skills

  • Effective Customer Upselling
  • Menu Knowledge
  • Sales Techniques
  • Quality Control
  • Team Player
  • Service Oriented
  • Warm and Friendly
  • Relationship Building
  • Relationship management
  • Guest relations

Timeline

Server

Olive Garden
11.2023 - Current

Barista

Gourmet Latte
03.2023 - 11.2023

Barista

Zoka Coffee Roaster & Tea
06.2021 - 02.2023

Barista

Big Foot Java
02.2021 - 03.2021

Crew Member

McDonald's
10.2018 - 11.2020

GED -

Insight School Of Washington

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Deaven Munoz