Supported clients and families with empathy and compassion during difficult times.
Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
Updated client documentation for accurate, compliant and current records.
Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
Advocated for clients to assure respected rights and wishes.
Helped clients develop new coping mechanisms and techniques to drive behavior modification.
Participated in individual and group supervision
Developed a prosocial art group
Facilitated a music group
Led various interpersonal skills groups
Cofacilitated high fidelity DBT groups
Completed documentation in a timely manner to maintain a record of all meaningful contacts
Collaborated with custody control staff and offenders to develop programs to incentivizes offenders
Store Manager
Vapor Source
10.2019 - 05.2023
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Assisted with hiring, training and mentoring new staff members.
Completed point of sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Supervised guests at front counter, answering questions regarding products.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Rotated merchandise and displays to feature new products and promotions.
Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Employment Liasion
Questell LLC
11.2017 - 12.2018
Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
Supported organizational growth through active participation in networking events, conferences, and professional associations.
Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
Assisted clients in overcoming barriers to employment, such as gaps in employment history or lack of certain skills.
Collaborated with local employers to develop a strong understanding of current hiring needs, ensuring accurate recommendations for clients.
Created and managed job search strategies for clients to improve job search success.
Guided clients through career transitions by identifying transferable skills and aligning them with new opportunities.
Conducted mock interviews to help clients prepare for interviews with potential employers.
Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and self confidence.
Tailored job coaching methods to fit individual client needs, resulting in higher satisfaction and job acquisition rates.
Empowered entry-level job seekers by developing essential soft skills such as teamwork, problem-solving, time management, and adaptability through targeted coaching sessions.
Coached clients on resume and cover letter development to enhance opportunities.
Enhanced client success rates by creating personalized job search strategies and providing tailored advice.
Developed and maintained partnerships with local businesses, creating job placement opportunities for clients.
Evaluated client skills and job readiness, providing constructive feedback and actionable advice.
Education
Master of Arts - Clinical Mental Health Counseling
Colorado Christian University
Lakewood, CO
05.2001 -
Bachelor of Arts - Psychology
University of Colorado
CO
05.2001 -
Associate of Arts - General Studies
Pueblo Community College
Cañon City, CO
05.2001 -
Certification
NAMI Peer to Peer
Trainings
Trauma Informed Care October 2023
Expressive Arts Level I 2023
Expressive Arts Level II 2024
Accomplishments
Developed and implemented proposal for an art program in a restrictive environment to provide offenders with a goal to peruse and a chance to increase their prosocial skills.
Developed and implemented a proposal for a music program that would allow offenders to record their music and be able to listen to it to hear their progress
Developed and ran a refocusing team to help offenders who have exhibited therapy interfering behaviors get back on track with their treatment
Awards
"Team Work" is a certificate of recognition for outstanding initiative and positive impact.
"Your proactive, self started mentality is instrumental in ensuring our team's smooth operation. You are a highly valued member, and we look forward to the expertise and innovation you will bring.
Timeline
NAMI Peer to Peer
04-2024
Social Worker/Counselor I
Colorado Department Of Corrections
05.2023 - Current
Store Manager
Vapor Source
10.2019 - 05.2023
Employment Liasion
Questell LLC
11.2017 - 12.2018
Master of Arts - Clinical Mental Health Counseling