Deavion Harris
Maywood,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Shift Lead
Speedway Gas Station
01.2022 - Current
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provide administrative and operational support.
- Collect payments for gas and other products.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Cashier/Customer Service Team Leader
Bp Gas Station
08.2020 - 01.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Provided assistance tp fuel tankers
- Assisted in the hiring process for new cashiers.
Guest Services Advocate
Target
01.2019 - 08.2020
- Streamlined check-in and check-out processes for increased efficiency and positive guest experiences.
- Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
- Processed returns according to company's policies and procedures.
- Provided adequate and professional customer service to help deescalate situations with customers.
Barista
Starbucks
03.2016 - 01.2019
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
High School Diploma -
West Leyden High School
Northlake05.2017
Skills
- Decision-making capabilities
- Team motivation
- Employee Training
- Guest service
- Customer service focus
- Customer Service Management
- Cash Handling
- Positive Attitude
- POS System Operation
- Shift Scheduling
- Inventory Counts
- Complaint resolution
Timeline
Customer Service Shift Lead
Speedway Gas Station
01.2022 - Current
Cashier/Customer Service Team Leader
Bp Gas Station
08.2020 - 01.2022
Guest Services Advocate
Target
01.2019 - 08.2020
Barista
Starbucks
03.2016 - 01.2019
High School Diploma -
West Leyden High School