Deavion Harris
Maywood,IL
Summary
Results-driven professional with extensive call center experience, specializing in customer retention and issue resolution. Skilled in technical troubleshooting and upselling, consistently contributing to improved customer engagement and satisfaction.
Overview
5
5
years of professional experience
Work History
Call Center Sales & Retention Representative
AT&T
Chicago, Illinois
07.2024 - Current
- Assisted customers with account inquiries and service changes to ensure satisfaction.
- Resolved billing issues through effective communication and problem-solving.
- Educated customers on service features to enhance retention rates.
- Documented customer interactions accurately in CRM for future reference.
- Guided customers through troubleshooting processes for technical issues.
- Identified opportunities to upsell additional products or services during interactions.
- Answered inquiries regarding product features in a timely manner.
- Maintained detailed records of customer interactions in company database.
Customer Service Shift Lead
Speedway Gas Station
Northlake , IL
01.2022 - 07.2024
- Trained new employees on customer service and operational procedures to enhance efficiency.
- Managed inventory levels through regular stock checks to minimize discrepancies.
- Assisted customers with purchases while promptly resolving service issues.
- Monitored cash handling procedures to ensure accuracy and security.
- Executed opening and closing procedures, including alarm system management and cash counting.
- Maintained store appearance by cleaning, stocking shelves, and organizing merchandise for optimal display.
- Processed cash register transactions accurately, delivering exceptional customer service.
Customer Service Team Lead
BP Gas Station Service
Oakbrook Terrace, Illinois
08.2020 - 01.2022
- Supervised daily operations of customer service team at BP Gas Station.
- Trained new employees on customer service protocols and safety procedures.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Scheduled shifts and managed team workload to ensure coverage during peak hours.
- Monitored inventory levels and coordinated with suppliers for restocking needs.
- Escalated issues to correct individuals when typical procedures did not achieve resolution.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
Education
High School Diploma -
West Leyden High School
Northlake, IL05-2017
Skills
- Billing resolution
- Technical troubleshooting
- Upselling techniques
- Customer retention
- Effective communication
- Problem solving
- Call center experience
- Customer engagement
- Patience and tolerance
- Multitasking
- Problem resolution
Timeline
Call Center Sales & Retention Representative
AT&T
07.2024 - Current
Customer Service Shift Lead
Speedway Gas Station
01.2022 - 07.2024
Customer Service Team Lead
BP Gas Station Service
08.2020 - 01.2022
High School Diploma -
West Leyden High School