DeAvion Hubbard
Austin,TX
Summary
Proactive and results-driven Account Executive with a proven track record of managing and executing a diverse range of projects for ODP Business Solutions. Skilled in developing and nurturing client relationships, coordinating cross-functional teams, and delivering tailored solutions that meet and exceed client expectations. Expertise includes driving revenue growth, analyzing client needs, and implementing strategic initiatives that optimize operational efficiency and client satisfaction. Manage multiple high-impact projects simultaneously while maintaining a focus on detail and quality. Strong communicator with a commitment to delivering exceptional service and fostering long-term client partnerships.
Overview
13
13
years of professional experience
Work History
Account Executive
ODP Business Solutions
08.2022 - Current
- Effectively manage client accounts, nurturing relationships to drive sales and exceed revenue targets
- Prospecting new clients, maintaining existing accounts, negotiating contracts, and delivering exceptional customer service.
- Provide exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Manage multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Manage multiple high-impact projects simultaneously while maintaining a keen focus on detail and quality.
- Establish long-lasting relationships with key decision-makers within client organizations, solidifying the company's reputation as a trusted partner in their respective industries.
- Maintain up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Conduct regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Assist in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
Property Management
Worth Ross Management
02.2019 - 05.2022
- Managed resident relations to ensure a consistently high level of service, including timely and complete resolution of resident concerns and issues, and coordinating special services and requests.
- Utilized property management software efficiently for reservation tracking, billing, and reporting purposes.
- Contributed to the development of annual budgets for property management expenses, maximizing profitability without compromising quality of service.
- Streamlined property management processes for increased efficiency in daily operations.
- Contributed to team meetings regularly by sharing best practices and innovative ideas for improved property management operations.
- Facilitated open lines of communication among tenants, property management staff, and maintenance personnel to ensure smooth operations within the community.
- Collaborated with property management staff to enforce community rules and regulations consistently.
Service Advisor
First Texas Honda
05.2016 - 01.2019
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Maintained up-to-date knowledge of product and service changes.
Operations Manager
Pinnacle Automotive Hospitality Services
09.2015 - 05.2016
- Manage the daily operations, including the hiring process, scheduling budgeted hours, inventory, and training to ensure safety and high quality of customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Marketing Director/Business Consultant
TheatreSouth Atlanta
01.2015 - 08.2015
- Manage the marketing department for upcoming events.
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Market to the target audience of schools, camps, and family households.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Coordinated public relations efforts to secure positive press coverage for company milestones and achievements.
- Developed and presented marketing plans and reports to CEO and shareholders.
- Improved lead generation through targeted email marketing campaigns and data-driven analytics.
- Mentored junior team members, fostering professional development within the organization.
- Drove significant growth in online presence by optimizing SEO strategies and content marketing efforts.
- Wrote and distributed press releases to increase brand visibility.
Sales Ambassador
Buda Juice
02.2014 - 12.2014
- Assisted in daily operations
- Increased brand awareness at hosted events
- Seamlessly transitioned between different roles within the sales team as needed, proving adaptability and versatility in driving success across various functions.
- Provided valuable feedback to management, contributing to improvements in product offerings and overall customer satisfaction.
- Developed new business opportunities through targeted prospecting within the community.
- Utilized CRM software to track customer interactions, ensuring timely follow-ups were made and accurate records were kept.
- Managed territory effectively for maximum impact on revenue growth.
- Strengthened brand presence in key markets through strategic planning and implementation of sales initiatives.
- Demonstrated products to customers to illustrate benefits.
- Maintained clean, organized and professional work environment.
- Organized and stocked merchandise to keep necessary levels for sales demand.
Rehab Technician
WolMed
06.2011 - 01.2014
- Coordinated scheduling of appointments to maximize efficiency within the clinic while accommodating patient preferences whenever possible.
- Provided encouragement and motivation to patients throughout their rehab program, celebrating milestones achieved and fostering a positive mindset for continued progress.
- Supported therapists in monitoring patient performance during exercise routines, identifying areas requiring additional attention or modification.
- Provided ADL, functional mobility, ROM and strength therapies under supervising therapist.
- Maintained accurate records of patient progress, enabling consistent tracking and appropriate adjustments to treatment plans.
- Educated patients and their families on at-home care strategies to promote continued improvement between sessions.
- Enhanced patient mobility with targeted exercises and manual therapy techniques.
- Maintained gym equipment and supplies to promote efficient working condition.
- Assisted in the administration of therapeutic modalities, including ultrasound, electrical stimulation, and heat/cold therapy for pain relief and improved function.
Education
Kinesiology & Psychology -
University of North Texas
Denton, TXHigh School Diploma -
Trinidad High School
Trinidad, TXSkills
- Leadership
- Project Management
- Communication
- Problem-solving abilities
- Client Relationship Building
- Financial Reporting
- Sales Techniques
- Negotiation
- Strategic Initiatives
- Multitasking Abilities
- Product/Service Knowledge
- Contract compliance
- Pricing
- Time Management
- Adaptability
- Presenting
- Attention to detail
- Resilience
- Microsoft Office
- Salesforce
- Marketing
- Account Management
- Business Development
- Hiring
- Training & Development
- Data Entry
- Social Media
- Executive Support
- Advertisement
- B2B Sales
- CRM Software
- Google Suite
- Search Engine Optimization
- Teamwork and Collaboration
Timeline
Account Executive
ODP Business Solutions
08.2022 - Current
Property Management
Worth Ross Management
02.2019 - 05.2022
Service Advisor
First Texas Honda
05.2016 - 01.2019
Operations Manager
Pinnacle Automotive Hospitality Services
09.2015 - 05.2016
Marketing Director/Business Consultant
TheatreSouth Atlanta
01.2015 - 08.2015
Sales Ambassador
Buda Juice
02.2014 - 12.2014
Rehab Technician
WolMed
06.2011 - 01.2014
Kinesiology & Psychology -
University of North Texas
High School Diploma -
Trinidad High School