Deavon Robinson
Richton Park,IL
Summary
Customer service professional experienced in both call center and retail stores. Productive relationship builder; excels at listening to customers needs and creating solutions that provide value. Highly professional, dependable, reliable and able to perform duties with minimal supervision. Consistently maintained a commendable or outstanding rating on my annual reviews demonstrating my commitment to delivering exceptional service. Always strived for one call resolutions. Energetic, hardworking cashier valued for fast, friendly service and accuracy in handling customer transactions. Passionate about serving others and eager to take on new responsibilities and leadership roles.
Overview
26
26
years of professional experience
Work History
Toll Collector/ Call Taker
Illinois State Toll Highway Authority
07.2015 - Current
- Collected tolls in a tollbooth.
- Classified vehicles and collected the correct toll amount.
- Received client service training to take customer service calls.
- Processed customer transactions for unpaid tolls and invoices.
- Client service peer trainer while I also remained taking calls.
Childcare Provider
Self Employed
05.2012 - 01.2014
- Provide care for children while their parents were away at work or school
- Prepared nutritious meals and snacks daily
- Monitored and created playtime activities and games
- Assisted with reading, counting and drawings.
Assembly Line Worker
The Reserves Network
09.2011 - 01.2012
- Worked as a temporary employee on an assembly line
- Assisted 20 other employees with daily duties, packaging and filling orders
- Processed work order requests from management.
Inventory Clerk/ Cashier
State Street Wholesale/Retail Supply
01.2002 - 03.2011
- Pulled inventory for multiple customers daily
- Processed and handled monetary and credit card transactions
- Maintained inventory of store products and materials
Assistant Manager/ Customer Service Representative/ Cashier
Blockbuster Video
07.1998 - 01.2001
- Managed a shift of at least five other employees
- Provided cash drawers before the start of shifts
- Completed cash deposits with armored truck drivers
- Completed cash drops throughout the day
- Processed customers monetary and credit card transactions.
Education
Skills
- Call Taker
- Multitasking proficiency
- Dependability
- Money Handling
- Interpersonal communication skills
- Childcare
- Assembly Packer
- Assistant Manager
- Customer Service Representative
Timeline
Toll Collector/ Call Taker
Illinois State Toll Highway Authority
07.2015 - Current
Childcare Provider
Self Employed
05.2012 - 01.2014
Assembly Line Worker
The Reserves Network
09.2011 - 01.2012
Inventory Clerk/ Cashier
State Street Wholesale/Retail Supply
01.2002 - 03.2011
Assistant Manager/ Customer Service Representative/ Cashier
Blockbuster Video
07.1998 - 01.2001
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