Deaysa Dixon
Baltimore,US
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Student Affairs Coordinator
Lidebridge Health
07.2022 - Current
- Coordinated orientation sessions for incoming students, ensuring a smooth transition into the campus community.
- Streamlined administrative processes for more efficient management of student records and resources.
- Developed partnerships with local organizations to provide internship opportunities for students seeking real-world experience in their fields of study.
- Conducted regular assessments of student satisfaction with the campus experience to identify areas for improvement and inform future program development.
Patient Engagement Specialist
Emocha
06.2020 - 06.2022
- Developed and implemented patient engagement strategies to enhance patient satisfaction and improve overall experience.
- Utilized various communication channels to educate patients about available services and promote active participation in their healthcare journey.
- Coordinated and facilitated patient support groups, fostering senses of community and providing platforms for sharing experiences and knowledge.
- Conducted patient satisfaction surveys and analyzed data to identify areas for improvement, resulting in 20% increase in patient satisfaction scores.
- Collaborated with interdisciplinary teams to develop patient-centered care plans and address individual needs.
Psychiatric Rehabilitation Counselor
Therapeutic Wellness Services
08.2018 - 09.2020
- Assisted clients in exploring career options and vocational goals.
- Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
- Liaised with community partners to enhance employment opportunities for individuals with disabilities.
- Assisted individuals with addressing disabilities and developing career plans.
- Managed over 20 clients separately and in group sessions
Administrative Assistant/Program Coordinator
Therapeutic Wellness Services
08.2018 - 09.2020
- Managed company's database with new client information and manage data retrieval of current clients, accurately in timely fashion
- Mastered detailed delivery calendar to coordinate schedules and appointments
- Demonstrated various administrative functions including typing, filing, answering phones, preparing reports and maintaining records.
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
- Prepared paperwork and assisted with clerical duties such as answering phones, data entry input and responding to emails; with over 50 patients per day
Administrative/Executive Assistant
Rowan University
08.2016 - 05.2018
- Provided comprehensive administrative support to executive team members, including calendar management, travel arrangements, and expense reporting.
- Streamlined office operations by implementing efficient filing systems and organizing digital documents, resulting in improved accessibility and reduced response times.
- Conducted research and compiled data for strategic decision-making and business development initiatives.
- Maintained confidentiality and handled sensitive information with professionalism and discretion.
Patient Service Coordinator
Medstar Health
01.2014 - 06.2016
- Assisted patients with appointment scheduling, insurance verification, and financial counseling.
- Coordinated referrals to specialists, ensuring timely and seamless transitions of care.
- Addressed patient inquiries and concerns, providing accurate information and resolving issues to enhance patient satisfaction.
- Managed electronic medical records (EMR) and maintained accurate and up-to-date patient documentation.
- Collaborated with healthcare providers and support staff to ensure positive patient experience throughout care continuum.
- Answered over 50 telephone calls per 20 minutes to handle rescheduled, missed and reassigned visit requests
Education
Master of Science - Mental Health Counseling
Walden University
Minneapolis, MNBachelor of Science - Humanities And Social Science
Rowan University
Glassboro, NJSkills
- Compensation and Benefits Administration
- Problem Solving
- Employee Relations Oversight
- Eligibility determination
- Invoice verification
- HIPAA compliance
- Data collection
- Risk management
- Microsoft Word / Excel
- Time management
- ICD-10
- Payroll administration
- SalesForce
- EPIC
- Therapy Notes
- Simple Practice
- Student Engagement
- Multicultural Competence
- Training facilitation
Timeline
Student Affairs Coordinator
Lidebridge Health
07.2022 - Current
Patient Engagement Specialist
Emocha
06.2020 - 06.2022
Psychiatric Rehabilitation Counselor
Therapeutic Wellness Services
08.2018 - 09.2020
Administrative Assistant/Program Coordinator
Therapeutic Wellness Services
08.2018 - 09.2020
Administrative/Executive Assistant
Rowan University
08.2016 - 05.2018
Patient Service Coordinator
Medstar Health
01.2014 - 06.2016
Master of Science - Mental Health Counseling
Walden University
Bachelor of Science - Humanities And Social Science
Rowan University