DEBRARAH BRANDT
McCleary,WA
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
9
9
years of professional experience
Work History
Server
Hometown Restaurant
Centralia, WA
02.2023 - 09.2024
- Assisted in seating guests at tables or booths.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Greeted customers and provided menus.
- Served alcoholic beverages responsibly in accordance with state laws
- Took orders for food and drinks and delivered them to guests.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Replenished beverages when necessary.
- Processed payments accurately using cash registers or POS systems.
- Checked back with customers throughout meal service to ensure satisfaction.
SERVER
Farmboy Drive-in
Olympia, WA
03.2018 - 10.2023
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new employees to perform duties.
- Performed basic math calculations when computing bills for customers' meals.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Cashier Team Lead
MAVERICK
Dewey-Humboldt, AZ
06.2015 - 03.2018
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Monitored cashier performance, providing feedback as needed.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Verified customer age requirement for alcohol or tobacco purchases.
Skills
- Menu knowledge
- Cash register operation
- Beverage service
- POS system operation
- Effective communication
- Positive and professional
- Food safety
- Safe food handling
- Exceptional customer service
Timeline
Server
Hometown Restaurant
02.2023 - 09.2024
SERVER
Farmboy Drive-in
03.2018 - 10.2023
Cashier Team Lead
MAVERICK
06.2015 - 03.2018
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