Debra Carey

• Built strong relationships with internal and external customers, using active listening skills to fully understand concerns and provide effective solutions.
• Acted as a liaison for internal teams, ensuring customer concerns were escalated appropriately and resolved in a timely manner.
• Analyzed and resolved billing, service, and retention issues, helping to retain customers and improve satisfaction.
• Provided follow-through on customer complaints and tracked resolution, identifying opportunities for process improvements to eliminate recurring issues.
• Conduct financial analysis: Analyze financial performance, trends, and variances to support business decisions.
• Assist with budgeting and forecasting: Support the creation of budgets and forecasts by collecting, analyzing, and consolidating financial data.
• Identify cost-saving opportunities. Evaluate expenditures and identify areas for cost reduction or process improvement.
• Collaborated with cross-functional teams to identify opportunities for process improvement and efficiency.
• Improved internal knowledge utilizing comprehensive documentation.

• Managed complex accounts and worked directly with high-profile customers to address concerns regarding billing, service issues, and promotions.
• Effectively communicated account status and service information, taking ownership of issues to ensure customer satisfaction.
• Collaborated with internal teams and external partners to resolve escalated complaints and exceeded customer expectations.
• Assisted in the development and execution of team objectives, focusing on customer satisfaction and issue resolution.

Assist with account management: Help customers with account updates, billing inquiries, payments, and service adjustments. Handled approximately 40-60 calls daily.

Guide customers through product setups: Provided step-by-step assistance for installing or configuring business services and equipment.

• Real-time support via live chat, assisting customers with a wide range of inquiries related to Comcast Business services.
• Resolve technical issues: Troubleshoot internet, phone, and cable service issues for business customers, offering solutions through chat.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.

Licensed real estate broker specialized in assisting homeowners experiencing financial hardship due to economic downturn, job loss, medical issues, or personal crisis.

• Managed short sales, pre-foreclosure listings, and bankruptcy-related transactions to help clients avoid foreclosure and mitigate long-term credit damage.
• Acted as liaison between clients and mortgage servicers; negotiated with lenders to modify or restructure loans, reduce principal balances, and approve hardship-based repayment plans.
• Collaborated with loan mitigation departments and attorneys to develop tailored solutions for clients, often under strict deadlines.
• Educated clients on available options (loan forbearance, deed-in-lieu, government relief programs), empowering informed decision-making under stress.
• Maintained up-to-date knowledge of housing market trends, foreclosure laws, and lender protocols to ensure compliance and optimize negotiation strategies.
• Demonstrated compassion, discretion, and professionalism while guiding clients through complex and emotionally charged real estate processes.