Deborah Heater
Corvallis,Oregon
Summary
Dynamic leader with proven expertise in staff training and development, honed at Timberhill Athletic Club. Excels in complex problem-solving and customer relationship management, significantly enhancing team performance and customer satisfaction. Skilled in marketing and time management, consistently achieving and surpassing goals.
Overview
25
25
years of professional experience
Work History
Manager of Swim Lesson Program
Timberhill Athletic Club
11.2018 - 09.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Water Fitness Instructor
Timberhill Athletic Club
05.2010 - 09.2024
- Contributed positively to the overall success of the aquatics program through active participation in staff meetings and professional development opportunities.
- Incorporated water resistance equipment for intensified workouts, resulting in increased muscle tone and overall fitness.
- Implemented creative warm-up routines to prepare swimmers for more intensive exercises while minimizing risk of injury.
- Promoted the importance of proper hydration and nutrition, empowering participants to make informed decisions for optimal performance and recovery.
Customer Service and Sales
Malys Beauty Supply
09.2005 - 09.2009
- Monitored staff performance, customer service and sales goals to meet and exceed targets.
- Mentored junior staff members on best practices in customer service and sales techniques, improving overall performance of the team.
- Assisted with operations and administrative tasks to support exceptional customer service and sales experiences.
- Enhanced employee performance with thorough training and ongoing coaching on customer service and sales techniques.
Student Health Medical Aide
Oregon State University
02.2000 - 09.2005
- Performed routine administrative duties including filing, data entry, and answering phones to ensure smooth clinic operations.
- Contributed to efficient workflow by promptly completing assigned tasks and assisting in daily operations.
- Elevated quality of care provided by staying up-to-date on latest technology advancements within the medical field.
- Monitored vital signs regularly for early detection of changes or potential complications requiring intervention from the healthcare team.
Education
Associate of Applied Science - Physical Ed Minor, Legal And Medical Fields
Southern Oregon State College
Ashland06.1979
Skills
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Customer Relationship Management (CRM)
- Staff Development
- Schedule Preparation
- Marketing
Received my certificate in Arthritis Foundation skills, WSI achieved and Barre/Pilates Certificates
I have been very interested in education in my field of work. I attended many staff meetings and also researched
other educational opportunities in the field of water exercise. I was very attentive to safety and monitoring older
members while in the pool and out. I had my lifeguard certificate for years, but have not renewed it recently. TAC
and Osborne have both been very helpful in my achievement of these goals.
Timeline
Manager of Swim Lesson Program
Timberhill Athletic Club
11.2018 - 09.2024
Water Fitness Instructor
Timberhill Athletic Club
05.2010 - 09.2024
Customer Service and Sales
Malys Beauty Supply
09.2005 - 09.2009
Student Health Medical Aide
Oregon State University
02.2000 - 09.2005
Associate of Applied Science - Physical Ed Minor, Legal And Medical Fields
Southern Oregon State College