Deb Jordan
Tipton,CA
Summary
Passionate and resourceful candidate focused on providing exceptional patient care. Positive and upbeat nature and willing to learn new processes and procedures.
Overview
14
14
years of professional experience
Work History
Optician 1
University of Iowa Hospital and Clinics-IRL
08.2021 - Current
- Assist patients face to face via phone and/or email regarding their eyeglass needs
- Confirm/verify patients insurance eligibility for vision benefits on materials
- Select best frame and lens option based on the patients prescription
- Order glasses with the lab and follow-up on orders to avoid delays
- Prepare claims for billing department to file services to insurance
- Resolve patient problems in a timely and professional manner.
Support Services Representative
MediRevv
02.2018 - 05.2021
- Verified patients medical health insurance on payer websites, via phone or secure chat for PB and HB billing
- Ensured that insurance information is entered correctly, completely and timely for clean claim filing
- Followed up with insurance companies regarding the status of outstanding claims and necessary steps for resolution
- Reviewed claims for correct processing; adjustments, payments, and patient responsibility
- Assessed and forwarded applicable accounts with payment posting issues, refund requests and coding inquiries to appropriate departments
- Assisted and advised team members when needed of necessary steps to resolve an outstanding insurance balance while providing exemplary customer service
- Communicated to supervisors any issues and trends
- Complied with HIPAA and other compliance requirements to protect patient confidentiality
- Adhered to benchmarks and strived for continuous improvement on metrics such as touches to resolution, and average work time per claim/account
- Met or exceeded productivity and quality metrics for the day and month in an office setting and in a work from home environment.
Patient Experience Representative
MediRevv
07.2014 - 02.2018
- Assisted patients via telephone with their HB and PB bills by clarifying the services rendered, collected payment, and reviewed payment options/set up payment plans
- Utilized Epic, eCW and Athena with multiple monitors
- Trained new team members; policy, procedures, company apps, day-to-day expectations, basically tools to succeed
- Met or exceeded daily/monthly metrics for each client worked
- Complied with HIPAA and other compliance requirements at all times to protect patient confidentiality.
Optician
Blink Vision by Veatch
06.2010 - 07.2014
- Assisted patients with selecting the proper eyeglasses for their needs
- Trained patient with the insertion and removal of contact lenses
- Performed pre-testing for the optometrist when needed
- Ordered and followed up with eyeglass orders at the lab
- Ensured monthly lab invoices were correct and forwarded for payment
- Participated in monthly team building for the ultimate patient experience.
Skills
- Experience with Epic, eCW, Cerner, MediTech and Athena
- Strong written and verbal skills to communicate effectively and professionally with patients, team members, and staff
- Familiar with Internet Explorer, Microsoft Outlook, Word, Excel and multiple monitors
- Excellent time management and problem resolution
- Hard working, dependable and accountable
- Ability to work autonomously in a remote environment
Timeline
Optician 1
University of Iowa Hospital and Clinics-IRL
08.2021 - Current
Support Services Representative
MediRevv
02.2018 - 05.2021
Patient Experience Representative
MediRevv
07.2014 - 02.2018
Optician
Blink Vision by Veatch
06.2010 - 07.2014
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