Deborah Fogg

• Manage team of intake specialists, quality control nurses, project managers, and network management specialists along with a large network of physicians, nurses, and vocational experts who conduct claim reviews.
• Optimize performance of internal & external teams through innovative process & technology solutions, improved training, and a robust mentoring program resulting in increased quality & productivity & streamlined operations.
• Significantly improved client relations through improved service quality and exceeding service level agreements.

• Implemented and managed insurance claims projects - scope, resources, budget, deadlines, quality, and productivity.
• Managed large teams of staff and contractors who were experts in disability, life, and absence claim management.
• Identified and implemented improvements to process, technology, and people skills both internally and with clients.

• Managed multiple Operational teams, their associated technology projects, deadlines, budgets, resources, and quality output.

1) Technology Help Desk-Sales Tools

2) Vendor Tools

3) Strategic Partnership

4) Regression Testing team

• Owned management of testing protocols including ever changing technology - web browsers, operating systems, smart phones and tablets.

• Managed a team of supervisors and analysts who successfully completed projects on time, within budget, and with the highest quality.
• Ensured project teams successfully gathered and applied customer needs, developed business requirements, completed system testing, and implemented projects.
• Managed all systems for our external strategic partners such as CUNA Mutual, GEICO, and USAA.

• Worked with cross-application technical leads to scope each monthly release and ensure smooth implementations.