Debra Peltier

Ensure high quality first impression for and provide exceptional service to Mid-State Technical College
students, campus guests, and employees within the Student Services and Information Center by applying
customer service skills, knowledge, advocacy, and professional judgment to address student and guest
inquiries related to admissions, registration, records, counseling and advising, financial aid, and enrollment.

Respond to a variety of in-person or phone inquiries pertaining to college services making appropriate referrals
as needed.

Use in-depth knowledge of college policies and processes to analyze status of student records and answer
questions.

Provide support in the areas of registration, admissions, advising/counseling and enrollment services to include
appointment scheduling, arranging meetings and appointments; maintaining office supplies; and coordinating
work requests.

Utilize software applications including customer relationship management system, student information system,
and learning management system.

Collect tuition and fees.

Perform data entry to support enrollment functions

Handle sensitive information in accordance with applicable guidelines and regulations.

Other duties as assigned.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.