DEB POLLOCK
Hemet,CA
Summary
Accomplished Real Estate Agent skilled at evaluating and marketing investment properties through large scale open houses. Expertly analyzes comparable property, short sale and foreclosure statistics to realize clients' best possible financial return. Well-developed network of real estate professionals, mortgage lenders and inspectors. Organized Realtor with extensive knowledge of Residential and Multi-Family Units property sales and mortgage coordination. Successful at closing deals with accuracy and speed. Trained in KV Core and other CRM's and California Association fo Realtors forms and contracts. use with expertise in local markets. Talented Realtor with exceptional marketing skills and property sales background. Enthusiastic professional with drive and determination to succeed in new business development. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually.
Overview
23
23
years of professional experience
Work History
Realtor
Berkshire Hathaway Home Services, California Realty
02.2019 - Current
- Key contributions:
- Build relationships and future business with clients through frequent communication and excellent service
- Conducted ongoing research to stay current on industry trends, local market conditions, housing inventory, competitive marketplace, product, site, local community, regulations, and requirements
- Managed multiple leads from various sources, often with many different timeframes and price points, and maintained referral lead
- Gathered client information concerning their desired features in a home, financial ability, home types, and neighborhoods of interest
- Developed a marketing plan for clients, designed to address the needs of buyers and assisted the buyer from commitment to settlement
- Developed an in-depth understanding and continuously update knowledge of company house plans, options, and community information to maximize sales opportunities, and coordinated home buyer reviews with the owner, builder, and warranty teams
Virtual Administrative Assistant
Spring Mountain Motorsports Ranch
10.2013 - 01.2023
- Transcribed and organized information to assist in preparing speeches and presentations.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Entered supervisor's shopping list into online shopping site and coordinated deliveries.
- Volunteered to help with special projects of varying degrees of complexity.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Ordered gifts for clients for holidays and in recognition of special accomplishments.
- Executed travel arrangements by researching and booking flights and accommodations.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Completed business correspondence, transcription, and data entry.
- Uploaded files for team use on Google Suite and SharePoint.
- Managed filing system, entered data and completed other clerical tasks.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Managed CRM input, exports and clean up.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Conferred with customers by telephone, chat or email to provide information.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
Realtor | Re/Max Platinum
03.2015 - 05.2016
- Advised clients throughout the negotiation process to help them get maximum value for their home
- Assisted prospective buyers in selecting, visiting, inspecting, and making offers of purchase on real estate properties
- Facilitated the closing process on behalf of the clients and ensured that all parts of the contracts were met prior to closing
- Advised clients on market conditions, prices, mortgages, legal requirements, and related matters
- Draw up sales agreements for approval of purchaser and seller and prioritized job duties effectively and efficiently
Administrative Assistant to the President
Leisure Living and Islander Backyard
04.2008 - 08.2010
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Answered high volume of phone calls and email inquiries.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Account Executive
San Diego Inland Empire
10.2005 - 04.2008
Account Executive
South Orange County, Opteum Financial Services
03.2002 - 10.2005
Loan Officer/Retail Mortgage Representative
United American Mortgage
08.2000 - 03.2002
Education
Real Estate License -
Allied Business School
High School Diploma - undefined
Mission Viejo High School
Studied Flight Attendant Course - undefined
Orange Coast College
Associate of Arts - undefined
Hawaii School of Business
Certficate - Virtual Assistant
IAP Career College
Online, In California03.2023
Certificate - Mortgage Loan Officer
The Loan Officer School
Online, In California06.2015
Skills
- Market Research
- Client Needs Assessment
- Title Searches
- Property Rights
- Property Tours
- Appraisal Accuracy
- Home Evaluations
- Real Estate Practices
- Purchase Agreements
- Property Closing
- Property Management
- Market and Competitive Analysis
- Virtual Tours
- Online Platforms
- Buyer Contracts
- Contract Negotiation
- Microsoft Office
- Client Relations
- Marketing Coordination
- Sales Negotiation
- Schedule Coordination
- Marketing Strategy Development
- Offer Documentation
- Loan Processing
- Database Management
- Lead Generation
- Marketing and Advertising
- Sales Dedication
- House Showings
- CRM Tracking
- Open House Preparation
- New Client Acquisition
- Advise Clients
- Mobile Devices and Laptop Computers
- Property Listing
- Facility Workflow
- Travel Arrangement Coordination
- Arrange Business Meetings
- Bookkeeping and Basic Accounting
- Freight Forwarding
- Outbound Calls
- Administrative Policies
- Brokerage Trading
- Correspondence and Memos
- Hotel Accommodations
- Call Screening
- International Reservations
Additional Information
- CERTIFICATES , Virtual Assistant Certification, Notary Public, California Real Estate License: 01291429 Nationwide Mortgage Licensing System: CA-DBO 1296916 Certified Distressed Property Expert (CDPE) Seniors Real Estate Specialist (SRES) Certified Probate Real Estate Specialist (CPRES) BRE or DRE, Real Estate License Mortgage license, Nationwide Multistate Licensing System & Registry (NMLS)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
Realtor
Berkshire Hathaway Home Services, California Realty
02.2019 - Current
Realtor | Re/Max Platinum
03.2015 - 05.2016
Virtual Administrative Assistant
Spring Mountain Motorsports Ranch
10.2013 - 01.2023
Administrative Assistant to the President
Leisure Living and Islander Backyard
04.2008 - 08.2010
Account Executive
San Diego Inland Empire
10.2005 - 04.2008
Account Executive
South Orange County, Opteum Financial Services
03.2002 - 10.2005
Loan Officer/Retail Mortgage Representative
United American Mortgage
08.2000 - 03.2002
Real Estate License -
Allied Business School
High School Diploma - undefined
Mission Viejo High School
Studied Flight Attendant Course - undefined
Orange Coast College
Associate of Arts - undefined
Hawaii School of Business
Certficate - Virtual Assistant
IAP Career College
Certificate - Mortgage Loan Officer
The Loan Officer School
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