Deb Wilkins
Toledo
Summary
Dynamic CEO with a proven track record at Little Tots Transport, driving substantial business growth through innovative operational initiatives and strategic partnerships. Expertise in quality management and crisis management, successfully optimizing performance and enhancing product offerings. Adept at formulating business plans and maintaining strong relationships to ensure profitability and operational excellence.
Overview
27
27
years of professional experience
1
1
Certification
Work History
CEO
Little Tots Transport
04.2015 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Oversaw business-wide changes to modernize procedures and organization.
- Formulated and executed strategic initiatives to improve product offerings.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Devised and presented business plans and forecasts to board of directors.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Oversaw divisional marketing, advertising and new product development.
- Initiated strategy to drive company growth and increase profitability.
- Managed financial, operational and human resources to optimize business performance.
- Communicated business performance, forecasts and strategies to investors and shareholders.
Insurance Claims and Policy Processing Clerk
Medical Mutual Of Ohio And Its Family Of Companies
09.2005 - 02.2015
- Evaluated accuracy and quality of data entered into agency management system.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Established positive and trusting relationships, administering efficient customer service and processing claims quickly.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Insurance Claims Specialist
Consultants in Laboratory Medicine
08.2001 - 06.2005
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Posted payments to accounts and maintained records.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Processed and recorded new policies and claims.
- Coordinated with contracting department to resolve payer issues.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Followed up with customers on unresolved issues.
- Maintained confidentiality of patient finances, records, and health statuses.
Lab Assistant
LabCorp
04.1998 - 07.2000
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Logged samples correctly into computerized tracking system.
- Worked closely with lab staff on special projects.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Education
Health Care Administration
University of Phoenix
Tempe, AZBiology
University of Toledo
Toledo, OHPsychology
Youngstown State University
Youngstown, OHSkills
- Quality Management
- Crisis management
- Operational excellence
- Time management abilities
- Operations oversight
Certification
Independent Provider - Ohio Department of Developmental Disabilities
Agency Provider - Ohio Department of Medicaid
Timeline
CEO
Little Tots Transport
04.2015 - Current
Insurance Claims and Policy Processing Clerk
Medical Mutual Of Ohio And Its Family Of Companies
09.2005 - 02.2015
Insurance Claims Specialist
Consultants in Laboratory Medicine
08.2001 - 06.2005
Lab Assistant
LabCorp
04.1998 - 07.2000
Health Care Administration
University of Phoenix
Biology
University of Toledo
Psychology
Youngstown State University
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