Deb Wolf
Knoxville,Tennessee
Summary
Experienced in therapeutic horticulture program implementation, with a strong focus on program development and assessment. Skilled in plant and soil problem analysis, volunteer and intern supervision, and community integration in therapy programmes. Proficient in fundraising strategies, scheduling and planning, data tracking and reporting, with a keen attention to detail and policy adherence. Demonstrates exceptional interpersonal communication skills and customer service experience. Adept at utilising Microsoft Office Suite and cloud technology to enhance operational efficiency.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Therapeutic Horticulture Coordinator
UT Gardens, University of Knoxville, TN
Knoxville, Knox
06.2022 - Current
- Developed and implemented Sow 2 Grow programme, catering to individuals with developmental and intellectual disabilities.
- Designed and implemented comprehensive assessments for Sow 2 Grow initiative.
- Managed and analysed programme data to ensure accuracy and efficiency.
- Handled facility inquiries regarding therapeutic horticulture programmes, fostering partnerships.
- Directed scheduling of therapeutic horticulture activities.
- Led programme development efforts to enhance offerings.
- Oversaw and guided interns in crafting activities tailored for various demographics.
- Managed invoicing processes and ensured consistent payment tracking.
- Cultivated community involvement within therapeutic horticulture programmes.
- Formulated assessments to optimise programme effectiveness.
- Diagnosed and addressed plant and soil issues.
- Served as assistant to previous horticulture therapy programme director.
Customer Service
The Dog Wizard
Knoxville, Knox
06.2021 - 01.2023
- Oversaw client inquiries related to dog training and franchise locations, enhancing customer engagement and satisfaction.
- Facilitated conversion of leads into training clients, utilising proactive communication strategies via phone and email.
- Collaborated with trainers and franchise clients to optimise training schedules, ensuring timely notifications of programme details to all stakeholders.
Customer service manager
Jacky Jones Chrysler, Dodge, & Jeep
Hayesville, Clay
07.2018 - 06.2020
- Contacted 20-25 customers per day to gather feedback regarding quality of customer service received.
- Recorded and charted customer responses to identify areas for improvement in service delivery.
- Collaborated with owner to establish elevated standards for customer service excellence.
Bookkeeper
Animal Health & Wellness Hospital, PPLC
Rural Hall, Lake
01.2015 - 01.2018
- Conducted regular audits, ensured compliance with regulations.
- Produced timely financial reports with use of bookkeeping software.
- Assisted in budget preparation, aided in cost control measures.
- Kept record of business expenses, assisted in expense reduction strategies.
Therapeutic Horticultural Specialist
Community Cultivation
Steamboat Springs, Routt
04.2010 - 02.2014
- Led initiatives to equip developmentally disabled individuals with essential work-ready skills and independence through vocational horticultural program.
- Oversaw clients and volunteers, ensuring effective participation in activities.
- Developed tailored programming to meet needs of both new and returning clients.
- Established and managed growth within new greenhouse, enhancing production capabilities.
- Directed oversight of five garden plots, prioritising pesticide-free vegetable gardening practices.
- Cultivated community connections via farmers' markets and partnerships with local restaurants.
- Compiled and analysed data, producing insightful reports for programme improvement.
Education
Bachelor of Science - Applied Psychology
Regis University College of Professional Studies
Denver/USA 01.2003 - 04.2008
Certificate of Higher Education - Horticultural Therapy
Horticultural Therapy Institute-Colorado State Univ.
Denver/USA 01.2009 - 04.2011
Skills
Therapeutic horticulture program implementation
Program development and assessment
Plant and soil problem analysis
Volunteer and intern supervision
Community integration in therapy programs
Fundraising strategies
Scheduling and planning
Data tracking and reporting
Customer service experience
Attention to detail and policy adherence
Interpersonal communication skills
Microsoft Office Suite proficiency
Cloud technology utilization
Affiliations
- Hiking
- Gardening/houseplants
- Reading
- Crafts
- Pet Therapy
Certification
Therapeutic Horticulture Practiioner, certificate
Cerificate in Social Skills training
References
References available upon request.
Timeline
Therapeutic Horticulture Coordinator
UT Gardens, University of Knoxville, TN
06.2022 - Current
Customer Service
The Dog Wizard
06.2021 - 01.2023
Customer service manager
Jacky Jones Chrysler, Dodge, & Jeep
07.2018 - 06.2020
Bookkeeper
Animal Health & Wellness Hospital, PPLC
01.2015 - 01.2018
Therapeutic Horticultural Specialist
Community Cultivation
04.2010 - 02.2014
Certificate of Higher Education - Horticultural Therapy
Horticultural Therapy Institute-Colorado State Univ.
01.2009 - 04.2011
Bachelor of Science - Applied Psychology
Regis University College of Professional Studies
01.2003 - 04.2008