DEBAKANYA PRADHAN
Tampa,Floria
Summary
I bring in the values and expertise I have gained from my little over 9 years of experience in Sales management and Operational areas in various Hotels across the globe. My skills are understanding the concept of revenue maximization and effective usage, market analysis, negotiation, effective communication across all channels, quality and resource management and service.
Overview
12
12
years of professional experience
12
12
years of post-secondary education
2
2
Certifications
Work History
Member Service
Blue Cross And Blue Shield
Quincy, MA
11.2018 - 04.2020
- Answered customer inquiries by phone or email and responded promptly.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Updated customer accounts, claims and benefits with accuracy using NASCO.
Sales Manager
Accor Hotels And Resorts
Chennai , Tamil Nadu
04.2015 - 04.2017
- Key account manager for top 10 accounts of the hotel and handling RFPs.
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Assistant Sales Manager
Accor Hotels And Resorts
Chennai
05.2014 - 04.2015
- Developed sales strategy based on research of consumer buying trends and market conditions of the pre opening hotel.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Drove business growth by 20% and and exceeded customer satisfaction to 88%.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Constantly maintaining a healthy status on STR reports.
Sales and Events Executive
Hyatt Hotels
Chennai
04.2012 - 04.2014
- Identifying and establishing contact with top 20 revenue generating corporate in the city that includes International embassies.
- First and one point contact for all high profile events of the hotel
- Managed venue, labor and technical efforts of internal and external partners and contributed the highest revenue in the team for 4 consecutive months.
- Developed and maintained year-round calendar of events, raised brand awareness and drove organic engagement with consumers and partners.
Operation Supervisor
Guoman Hotels
London, England
01.2009 - 03.2012
- Overseeing all operations of the hotel, ensuring that everything is up to par and all guests' needs are met by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity.
- Monitored supply chain and managed logistics functions for company.
Food and Beverage Specialist
Marriott
Kensingtoon, London, England
11.2007 - 01.2009
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Set up for special events with up to 100 guests, planning in advance for special inventories, designing table settings and practicing drinks.
Management Intern
Marriott
Chepstow, South Wales
01.2003 - 01.2004
- Collaborated with industry professionals to learn internal business processes and best practices.
- Developed relationships with wide range of employees, customers and vendors.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
Education
Post Graduate Diploma - Hospitality Management
Ealing, Hammersmith and West London College
09.2007 - 03.2009
Bachelor’s degree - Hotel and Restaurant Management, Oxford
Institute of International Management and Technology
01.2003 - 03.2007
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Brookes University
MBA - Hospitality And Marketing
Ealing Hammersmith And West London
01.2007 - 01.2009
Bachelor of Science - Hospitality Administration And Management
Oxford Brokkes University
India & UK 01.2003 - 01.2007
Skills
- Knowledgeable in [Delphi, salesforce, NASCO, PMS
Accomplishments
- AWS cloud practitioner, Data analytics certifications by google( ongoing), hands open labactivities on how to build and design own architectures with AWS in Udemy.
Certification
- AWS cloud practicitioner
Fitness, Yoga, Reading
Currently I am exploring more on market trend for investment. Running and yoga are my passion.
Timeline
- Google data analytics( ongoing)
03-2022
- AWS cloud practicitioner
01-2022
Member Service
Blue Cross And Blue Shield
11.2018 - 04.2020
Sales Manager
Accor Hotels And Resorts
04.2015 - 04.2017
Assistant Sales Manager
Accor Hotels And Resorts
05.2014 - 04.2015
Sales and Events Executive
Hyatt Hotels
04.2012 - 04.2014
Operation Supervisor
Guoman Hotels
01.2009 - 03.2012
Food and Beverage Specialist
Marriott
11.2007 - 01.2009
Post Graduate Diploma - Hospitality Management
Ealing, Hammersmith and West London College
09.2007 - 03.2009
MBA - Hospitality And Marketing
Ealing Hammersmith And West London
01.2007 - 01.2009
Management Intern
Marriott
01.2003 - 01.2004
Bachelor of Science - Hospitality Administration And Management
Oxford Brokkes University
01.2003 - 01.2007
Bachelor’s degree - Hotel and Restaurant Management, Oxford
Institute of International Management and Technology
01.2003 - 03.2007
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Brookes University
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