DEBKANYA PRADHAN
Milford,MA
Summary
Results-oriented Program Manager enthusiastic about taking on new challenges. Successful at developing innovative strategies to capitalize on dynamic market conditions. Strategic planner and clear communicator with an adaptable approach.
Overview
16
16
years of professional experience
Work History
Program Manager Sales Enablement
Schneider Electric
Boston, MA
01.2023 - 08.2023
- Developed and executed comprehensive sales enablement strategies that is aligned with business goals and objectives.
- Collaborated with sales leaders, marketing, and product teams to identify training needs, content requirements, and sales tools necessary for sales success.
- Created and deliver effective training programs for new hires.
- Analyzed sales performance metrics and trends to identify areas for improvement and optimize sales processes.
- Coordinated and facilitated regular sales meetings, workshops, and training sessions to ensure consistent messaging and alignment with Schneider strategies.
- Evaluated the effectiveness of sales enablement initiatives and made data-driven recommendations for continuous improvement.
- Collaborated with internal teams to ensure sales teams have access to up-to-date product information, competitive insights, and market trends.
Member Service ( Claims)
Blue Cross Blue Shields of MA
Boston
04.2017 - 03.2019
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Documented specific claims by completing and recording forms, reports and logs.
- Managed customer complaints and rectified issues to complete satisfaction.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
Sales Manager
Accor Hotels
Chennai, India
05.2014 - 04.2017
- Defined and optimized the customer journey by serving as the first point of contact for clients and finding ways to improve their experience. Increased customer satisfaction by 15% .
- Maintained a high level of customer engagement and satisfaction to encourage clients to promote our services, hosting regular client touchpoints. Client engagement increased by 20%
- Tracked monthly sales to generate reports for business development planning.
- Analyzed business and sales targets using critical problem-solving skills.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Sales Executive
Hyatt Regency
Chennai, India
04.2012 - 04.2014
- Tracked client health metrics and work with account manager(s) to provide recommendations, Account productivity from each region was increased by 18%.
- Proactively documented and shared feedback with relevant teams.
- Administered and described strategies for customer retention and account expansion to employees, developing solid long-term relationships. Customer satisfaction increased by 20%.
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Operations Manager
Guoman Hotels
London, UK
01.2008 - 01.2012
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals. Inter department conflict was reduced by 30%, Customer satisfaction increased by 20%.
- Improved morale and management communication by creating employee recognition and rewards practices. Staff turnover reduced by 10%.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service. Employee productivity increased by 20%.
- Managed scheduling, training and inventory control.
Education
Bachelor’s degree - Business Administration and Management
Post Graduate Diploma - Hospitality Administration and Management
Certification -
09.2023
Certification -
07.2022
Certification -
01.2022
Skills
- Business Strategy
- Communication
- Customer relationship management
- Leadership
- Problem solving
- Analytical skill
- Customer success
- Organizational skill
- MS Office , JIRA, SAP
- Project Management
Timeline
Program Manager Sales Enablement - Schneider Electric
01.2023 - 08.2023
Member Service ( Claims) - Blue Cross Blue Shields of MA
04.2017 - 03.2019
Sales Manager - Accor Hotels
05.2014 - 04.2017
Sales Executive - Hyatt Regency
04.2012 - 04.2014
Operations Manager - Guoman Hotels
01.2008 - 01.2012
Oxford Brookes University - Bachelor’s degree, Business Administration and Management
Ealing, Hammersmith And West London College - Post Graduate Diploma, Hospitality Administration and Management
JIRA Agile Project Management - Certification,
Google Agile Project Management - Certification,
AWS Cloud Practitioner Essentials - Certification,