Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Debanhi Rodriguez

Edinburg

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Bank of South Texas. Proven track record in enhancing client satisfaction and promoting bank products. Bilingual in Spanish, adept at building relationships and resolving issues efficiently, contributing to a positive service environment.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

4
4
years of professional experience

Work History

Teller

Bank of South Texas
10.2021 - 11.2023
  • Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
  • Assisted customers with account inquiries, providing prompt and informative responses to enhance service experience.
  • Maintained cash drawer integrity by conducting regular audits and reconciling discrepancies promptly.
  • Promoted bank products and services, contributing to revenue growth through effective customer engagement.
  • Collaborated with team members to streamline transaction processes, reducing wait times for customers.
  • Trained new tellers on operational procedures, fostering a knowledgeable team environment focused on service excellence.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.

Assistant Manager

Stripes
08.2019 - 06.2023
  • Supported team members by coordinating schedules and managing workflow effectively.
  • Learned and utilized internal systems for tracking inventory and processing orders.
  • Developed familiarity with customer service protocols, enhancing client satisfaction efforts.
  • Maintained organized records of transactions, supporting accurate reporting processes.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Education

Associate Of Applied Science - Law Enforcement

South Texas College
McAllen, TX
12.2022

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Relationship building and management
  • Goal-oriented focus
  • Patience and empathy
  • Spanish speaking
  • Bilingual in language

Languages

Spanish
Full Professional

Timeline

Teller

Bank of South Texas
10.2021 - 11.2023

Assistant Manager

Stripes
08.2019 - 06.2023

Associate Of Applied Science - Law Enforcement

South Texas College

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