Debanhy Garcia
Colorado Springs,CO
Summary
Compassionate and detail oriented certified medical assistant with over 10 years of experience delivering exceptional patient care and supporting healthcare teams. Lead Medical Assistant with extensive experience in urgent care settings, adept at managing workflows, triaging calls, and assisting in medical procedures. Proficient in EHR management, patient care, with advanced skills in wound care, casting, and DME processing. Bilingual in Spanish and English, focused on delivering high-quality patient care and operational efficiency. I am dedicated to enhancing patient wellbeing and contributing to success of Colorado Center of Orthopedic Excellence through efficient clinical and administrative support. I am seeking to leverage my skills and certification to contribute to the high standards of care at CCOE.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Colorado Springs Orthopaedic Group
05.2022 - Current
- Efficiently managed walk-in patients, providing prompt and courteous medical assistance while ensuring accurate documentation and seamless integration into the care workflow.
- Successfully managed workflow in an urgent care setting, demonstrating the ability to operate effectively and independently while handling diverse tasks and ensuring smooth patient care operations.
- Assisted providers with various medical procedures, ensuring patient comfort, adherence to protocols, and efficient execution of tasks.
- Ensured all medications are accurately entered and managed patient paperwork in the Electronic Health Record (EHR) system.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Coordinated with surgical teams to schedule surgeries, facilitating clear communication and ensuring timely and accurate appointment arrangements.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Experienced with advanced training in wound care, including assessment, treatment, and management of complex wounds. Proven ability to implement evidence-based practices to promote healing.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Dispensed appropriate Durable Medical Equipment (DME) products to patients, ensuring accurate fit and compliance with prescribed treatment plans.
- Processed and managed patient charges for Durable Medical Equipment (DME) orders, ensuring accurate billing and adherence to financial procedures.
- Managed day-to-day operations of an urgent care facility independently, overseeing patient care, staff coordination, and administrative tasks to ensure efficient and effective service delivery.
- Ordering appropriate X-rays based on patient needs and provider requests, ensuring accurate imaging and timely delivery of results.
- Managing MRI, CT scan orders, PT orders and any external referrals. Overseeing the entire process from placement to coordination with relevant teams for accurate scheduling and timely delivery.
- Process and send prescriptions for patients. Including verifying details, sending prescriptions to pharmacies, and following up to ensure patient needs were met.
- Perform casting and splinting procedures for both upper and lower extremities; demonstrating expertise in immobilization techniques and patient care.
Certified Medical Assistant
Colorado Spring Foot and Ankle Clinic
08.2014 - 05.2022
- Patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- SPANISH Translations during entirety of visit.
- Applied and removed casts, utilizing clinical skills to ensure proper immobilization and patient comfort.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Gathering Insurance information, payments, and HIPPA regulation forms, along with historical medical forms.
- Wound care and assisting the doctors with surgical procedures, treatments, and medication prescriptions.
- Efficiently performed insurance verification, pre-certification, and pre-authorization functions.
- Verified accuracy of scheduling, ensuring all appointments and procedures were correctly logged and managed to maintain efficient workflow.
- Processed and managed X-ray orders, ensuring accurate and timely completion of imaging requests.
- Worked specifically with post operative patients. Ensuring they were being taken care of within the recovery time and after.
- Distributed treatment and procedural information to patients before and after any type of foot clinical procedure and/or surgery.
- Managed check in and checkouts.
- Handling all virtual requests of special custom made diabetic shoes and orthotics.
- Provided training and development for more than 30 medical assistants over 8 years, focusing on enhancing clinical skills, Patient interactions, and adherence to health care standards.
- Coordinated and processed Pre-authorizations for MRI scans, working with insurance providers to secure necessary approvals and streamline patient scheduling.
- Handled pre-authorizations for Durable Medical Equipment (DME) products, collaborating with insurance providers to obtain necessary approvals and ensuring compliance with coverage guidelines
- Handling insurance approval, denials and appeals for medical necessities including diabetic shoes and medications.
- Oversaw clinic operatins and lead roles during clinic hours, ensuring efficient workflow, effective team coordination, and high-quality patient care.
- Managed medical billing and coding, handling charge entry, coding of diagnoses and procedures, and processing claims to facilitate timely and accurate reimbursement.
Education
High School Diploma -
Colorado Springs Early Colleges
Colorado Springs CO05.2014
Medical Assistant Certificate -
Intellitec Medical Institute
Colorado Springs CO08.2014
Bachelor of Science in Business Administration - Healthcare Concentration
Colorado Technical University
Colorado Springs, CO02.2025
Skills
- Patient care and support
- Fluent bilingual in spanish and english
- Patient records management
- Effectively manage patient walk in appointments and appointment scheduling
- Medical Services and Practices
- Front office and back office administration
- Empathy and Patient advocacy
- Administering injections
- Prescription Management
- Facilitating communication
- Splint and casting
- Attention to detail
- Time management
- Problem solving
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Lead Medical Assistant
Colorado Springs Orthopaedic Group
05.2022 - Current
Certified Medical Assistant
Colorado Spring Foot and Ankle Clinic
08.2014 - 05.2022
High School Diploma -
Colorado Springs Early Colleges
Medical Assistant Certificate -
Intellitec Medical Institute
Bachelor of Science in Business Administration - Healthcare Concentration
Colorado Technical University
- CMA - Certified Medical Assistant
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