Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Debanhy Jasso

Houston,TX

Summary

Customer-focused Desk Receptionist with experience in managing front desk operations, handling high-volume phone calls and assisting customers. Strong organizational skills complement ability to manage multiple tasks simultaneously while maintaining professionalism. Previous roles have highlighted effective communication skills, problem-solving abilities, and proficiency in using office management software. In past positions, made significant contributions to improving customer service satisfaction through proactive engagement and efficient resolution of issues.

Overview

3
3
years of professional experience

Work History

Desk Receptionist

HOUSTON AUTO MAINTENANCE
HOUSTON , TX
02.2023 - 09.2024
  • Greeted visitors and directed them to the appropriate personnel.
  • Answered incoming calls, took messages, and transferred calls to the correct departments.
  • Maintained an inventory of tools, spare parts, and supplies necessary for job completion.
  • Provided customers with estimates on labor costs required for repairs.
  • Completed paperwork related to service requests including time sheets, customer bills, warranty documents.

CASHIER

THE MADELAINE FRENCH BAKERY
HOUSTON, TEXAS
03.2022 - 11.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.

Assistant Shift Manager

SUBWAY®Restaurants
HOUSTON, TX
04.2021 - 02.2022
  • Conducted daily shift meetings and communicated task assignments for the day.
  • Provided feedback and guidance to staff on customer service procedures.
  • Ensured compliance with all safety regulations and policies.
  • Resolved customer complaints promptly and professionally.
  • Monitored inventory levels, restocked items as needed, and placed orders when necessary.
  • Trained new hires on company operations, policies, and procedures.

Education

Associate of Applied Science - CRIMINAL JUSTICE

Houston Community College
Houston, TX
06-2026

Skills

  • BILINGUAL
  • Visitor assistance
  • Strong Organization
  • Document Management
  • Customer service expertise
  • Verbal and written communication
  • Time Management
  • Professional and polished presentation
  • Multitasking and prioritization
  • Creativity and Innovation
  • Cash Management
  • Customer Satisfaction
  • Product Recommendations
  • Telephone management

Languages

Spanish
Native/ Bilingual

Timeline

Desk Receptionist

HOUSTON AUTO MAINTENANCE
02.2023 - 09.2024

CASHIER

THE MADELAINE FRENCH BAKERY
03.2022 - 11.2022

Assistant Shift Manager

SUBWAY®Restaurants
04.2021 - 02.2022

Associate of Applied Science - CRIMINAL JUSTICE

Houston Community College
Debanhy Jasso