Debanhy Jasso
Houston,TX
Summary
Customer-focused Desk Receptionist with experience in managing front desk operations, handling high-volume phone calls and assisting customers. Strong organizational skills complement ability to manage multiple tasks simultaneously while maintaining professionalism. Previous roles have highlighted effective communication skills, problem-solving abilities, and proficiency in using office management software. In past positions, made significant contributions to improving customer service satisfaction through proactive engagement and efficient resolution of issues.
Overview
3
3
years of professional experience
Work History
Desk Receptionist
HOUSTON AUTO MAINTENANCE
HOUSTON , TX
02.2023 - 09.2024
- Greeted visitors and directed them to the appropriate personnel.
- Answered incoming calls, took messages, and transferred calls to the correct departments.
- Maintained an inventory of tools, spare parts, and supplies necessary for job completion.
- Provided customers with estimates on labor costs required for repairs.
- Completed paperwork related to service requests including time sheets, customer bills, warranty documents.
CASHIER
THE MADELAINE FRENCH BAKERY
HOUSTON, TEXAS
03.2022 - 11.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
Assistant Shift Manager
SUBWAY®Restaurants
HOUSTON, TX
04.2021 - 02.2022
- Conducted daily shift meetings and communicated task assignments for the day.
- Provided feedback and guidance to staff on customer service procedures.
- Ensured compliance with all safety regulations and policies.
- Resolved customer complaints promptly and professionally.
- Monitored inventory levels, restocked items as needed, and placed orders when necessary.
- Trained new hires on company operations, policies, and procedures.
Education
Associate of Applied Science - CRIMINAL JUSTICE
Houston Community College
Houston, TX06-2026
Skills
- BILINGUAL
- Visitor assistance
- Strong Organization
- Document Management
- Customer service expertise
- Verbal and written communication
- Time Management
- Professional and polished presentation
- Multitasking and prioritization
- Creativity and Innovation
- Cash Management
- Customer Satisfaction
- Product Recommendations
- Telephone management
Languages
Spanish
Native/ Bilingual
Timeline
Desk Receptionist
HOUSTON AUTO MAINTENANCE
02.2023 - 09.2024
CASHIER
THE MADELAINE FRENCH BAKERY
03.2022 - 11.2022
Assistant Shift Manager
SUBWAY®Restaurants
04.2021 - 02.2022
Associate of Applied Science - CRIMINAL JUSTICE
Houston Community College
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