Debashis Debnath
Woodside,NY
Summary
I have eight years of experience in banking and customer service, having worked in fast-paced commercial banking environments. Competent at understanding customers' personal and business priorities, delivering information services and recommending personalized solutions, all while prioritizing the cultivation and retention of client relationships. Possess strong knowledge of Customer Relationship Management. Self-motivated, flexible, target-driven professional with a track record of efficiently prioritizing tasks, achieving goals, and fostering teamwork.
Overview
12
12
years of professional experience
Work History
Credit Analyst
Southeast Bank PLC
, Bangladesh
10.2016 - 09.2024
- Managed credit portfolio of 45 commercial customers amounting to USD.200.00 million (approx.)
- Communicated with the customers to assess their requirements, promoted different products to cater to their needs and negotiated pricing of these products, resulting in many successful deals
- Monitoring account performance, credit analysis, past due analysis, drawing power calculation, factory/plant inspection to ensure timely credit recovery and management of performing loans as well as non-performing loans (NPL)
- Maintained cross-functional communication with different departments, external and internal auditors, the Central Bank etc.
- To ensure compliance with standard procedures
Intern
Mutual Trust Bank PLC
Dhaka, Bangladesh
01.2016 - 04.2016
- Welcomed the clients wholeheartedly and provided required information.
- Provided excellent customer service by guiding customers toward selling products best suited to their needs
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Assisted clients and the branch officials by helping with new account openings
- Collecting documents such as IDs, proof of address, and understanding the customer's financial profile.
Key Account Manager
Brandvent Communications Limited
Dhaka, Bangladesh
01.2013 - 02.2014
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Building and maintaining relationships with customers to ensure their satisfaction
- Managing financial matters, including budgeting, expense, approval, and financial reporting
- Providing regular updates and reports to the Senior Management on the status of various projects (orders), sales, and developments
- Addressing issues and making decisions to resolve day-to-day operational issues
- Managed the relationship between internal teams and external customers.
- Regularly reporting on business development activities and results to senior management
- Analyzing data to assess the effectiveness of strategies and making adjustments as needed
- Processed invoices for payment using accounting software applications.
Education
Masters in Bank Management -
Bangladesh Institute of Bank Management
University Of Dhaka09.2016
BSc - Electrical and Electronics Engineering
American International University-Bangladesh
Bangladesh12.2011
Skills
- Customer service
- Proficient in Microsoft Office
- Flexible availability
- Team collaboration
- Customer Relationship Management
- Attention to detail
- Fluency across digital platforms
Websites
Languages
- Bengali, Native
- English, Fluent
- Hindi, Conversational
Languages
English
Professional
Bengali
Native/ Bilingual
References
References available upon request.
Timeline
Credit Analyst
Southeast Bank PLC
10.2016 - 09.2024
Intern
Mutual Trust Bank PLC
01.2016 - 04.2016
Key Account Manager
Brandvent Communications Limited
01.2013 - 02.2014
Masters in Bank Management -
Bangladesh Institute of Bank Management
BSc - Electrical and Electronics Engineering
American International University-Bangladesh
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