An IT professional with 17+ years of experience in Storage,Virtualization, Backup, Cloud Computing, Automation, and IT Infrastructure Architecture working in a fast paced Software Product development environment. Personable and dedicated Customer Service Representative with extensive experience in the Software and Banking industry. Solid team player with a positive attitude. Motivated to maintain customer and user satisfaction and contribute to company success.
Overview
17
17
years of professional experience
5
5
Certification
Work History
Infrastructure Engineer II
United Services Automobile Association, USAA
San Antonio, TX
01.2024 - Current
Oversee enterprise-level storage and backup operations, including NetApp storage management, Dell Data Domain, and Storage Grid, ensuring the integrity, security, and availability of critical data assets.
Lead the design and implementation of Dell PowerProtect Data Manager (PPDM) backup solutions, optimizing data protection processes to enhance efficiency and reliability.
Oversaw NetApp storage infrastructure, ensuring efficient storage allocations and optimized performance to meet high-availability and scalability needs.
Manage and administer Dell Data Domain ecosystems for effective backup solutions using different tools such as IBM Tivoli, EMC Networker, and Dell PPDM.
Maintain and configure Dell Storage Grid, enabling scalable and resilient object storage for backup and archiving, ensuring long-term data retention and compliance.
Administer Tivoli and Networker backup systems, executing comprehensive data backup and recovery strategies to safeguard organizational data.
Collaborate with cross-functional teams and auditors to ensure adherence to regulatory requirements and internal compliance policies, developing security controls for data protection.
Manage backup operations within Dell CRS vault environments, leveraging advanced cybersecurity measures to safeguard backup data.
Deployed automation tools to optimize backup and replication processes, leading to decreased downtime and heightened system performance.
Proactively monitor backup performance, identify underutilization of resources, and resolve system bottlenecks to maintain optimal storage efficiency.
Drive continuous improvement initiatives by analyzing system performance metrics and refining backup strategies to align with evolving business needs.
Provide subject matter expertise on storage and backup infrastructure, including disaster recovery planning and testing, to ensure business continuity.
Mentor junior team members on best practices for backup administration, and support cross-functional teams with tailored storage solutions.
Engage with vendors and service providers to evaluate new storage and backup technologies, negotiating contracts to meet organizational objectives.
Senior Systems Engineer
Informatica
Austin, TX
02.2010 - 11.2023
Drafted, negotiated, and executed complex commercial contracts, including Professional Service (PS) Statements of Work (SOWs).
Collaborated with legal departments and cross-functional teams to negotiate B2B contracts while maintaining compliance and adhering to risk management protocols.
Developed and improved contract templates, playbooks, and training materials, promoting process simplification and automation.
Trained and mentored team members, enhancing productivity, accuracy, and customer service standards.
Managed enterprise data storage systems, including configuration, security, and maintenance of highly available storage infrastructure.
Monitored storage systems' performance, troubleshooted issues, and provided utilization reports to optimize performance.
Led data migrations across global data centers, deploying NetApp AFF300/800 with CDOT 9.3, and migrating from HDS-HNAS.
Administered and configured storage solutions, including NetApp, Cisco MDS switches, and Dell Data Domain, with extensive experience in FC/iSCSI LUN provisioning, NFS, CIFS, and snapshots.
Managed and optimized large-scale storage environments, including NetApp 7-mode to cluster-mode migrations, and multi-site disaster recovery solutions.
Performed upgrades and patches for storage and SAN infrastructures, including NetApp, Isilon, and Cisco MDS switches.
Provided root cause analysis (RCA) and implemented storage performance tuning to resolve complex storage issues.
Administered AWS and GCP cloud storage provisioning, and enhanced multi-cloud presence using Azure NetApp Files (ANF).
Deployed and managed backup and recovery solutions using Cohesity for VMware, NAS, MS SQL, Oracle, and cloud environments.
Led the global deployment of virtualization infrastructure (VMware, Red Hat Virtualization, OpenShift) for remote employees, supporting business continuity during critical operations.
Developed automation scripts using PowerShell, Python, and Chef for task automation and project deployments.
Conducted disaster recovery planning, POCs, and 24/7 on-call support, achieving 100% successful DR testing annually.
Designed and implemented data center architecture, including linked vCenter deployments and multisite DR planning using SRM.
Supported and managed SOX compliance, audit reporting, and backup solutions for global data centers.
Identified areas for improvement in infrastructure design, publishing internal KBs, SOPs, and technical documentation for best practices.
System Administrator
Accenture Services Pvt Ltd
Bangalore, India
06.2007 - 02.2010
DRAT (Data Recovery Assurance Team) was responsible for taking the full and the daily backup of the data of the client using the VERITAS NetBackup tool and in case of request from the client, providing restoration of data.
Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
Maintained timely and accurate oral and written technical reports of engineering activities.
Assisted remote employees and made recommendations on handling system problems at home offices.
Increased automated job count, including server reboots and database clean-up.
Promoted efficiency and mitigated downtime by automating repeatable tasks.
Developed and tested company-wide servers for printing, file storage and applications.
Built and oversaw network infrastructure comprised of various virtual products.
Managed IT governance, risk and regulatory compliance.
Spearheaded contingency environment for complete failover support.
Developed, implemented and managed IT processes to encourage regulatory compliance.
Controlling about 28 remote sites using Symantec Backup Exec tool, managing up 2 master servers with 7 media servers and 848 clients
Performing backup, managing Tapes, configuring RMAN agent, Installing Net backup on Windows and UNIX servers
Owning and Monitoring backups 14 TB on daily basis of backups and troubleshooting backup failures working with WINTEL and DBA team on issues in windows and Oracle jobs respectively
Installing NetBackup 7.1 Server and Client software, experience with ACSLS Software
Configured and setting up VERITAS NetBackup Master/Media Server
Configured Backups using NetBackup and Restoring data to Tape Drives
Business Support Analys Senior at United Services Automobile Association, USAABusiness Support Analys Senior at United Services Automobile Association, USAA
Insurance Sales Professional at United Services Automobile Association, USAAInsurance Sales Professional at United Services Automobile Association, USAA