Debashree Pattanayak
Bound Brook,NJ
Summary
/ WWW: Bold Profile
Summary
As a Senior Technical Writer at Nokia, I have over five years of experience
in producing high-quality documentation for complex technical products,
specializing in the Nokia Rapport Session Border Controller within the
Nokia IMS Communications Solutions. My mission is to provide clear,
concise, and user-centric information that meets the needs of the customers
and the stakeholders.
I have a proven track record in planning document release cycles, executing
GUI testing, and ensuring the accuracy of information through diligent
research on industry trends. I am adept at handling maintenance releases,
and customer tickets, and maintaining Content Management Systems
(CMS), application access, and workflow administration. I am also skilled
in collaborating with cross-functional teams, designing and implementing
templates, preparing and presenting detailed reports, and contributing to
the development and maintenance of various specifications and guidelines.
Overview
5
5
years of professional experience
Work History
Senior Technical Writer
Nokia and Alcatel-Lucent
Bangalore
08.2013 - 05.2016
- Was working on the Nokia Rapport Session Border Controller, an important component of the Nokia IMS Communications Solutions
- Responsible for planning the document release cycle, knowledge transfer from the development team for new features, GUI testing of new features, developing and publishing user guides, release notes, admin guides, installation guides, handling maintenance releases and customer tickets, documentation review from other projects, maintaining CMS, application access, account administration, and workflow administration
- Developed technical documentation for software applications, including user guides and online help systems
- Created content for various web-based projects, such as tutorials and
- FAQs
- Composed technical documents based on the feedback of customers, engineers, and product managers
- Researched industry trends to ensure the accuracy of information in
- Skills
- Content creation
- User Documentation Production
- Audience Adaptation
- Graphics Creation
- External Team Collaboration
- Publication Development
- Layout Development
- Document Library Development
- Customer Documentation
- Deliverables
- Online Help
- User Guides
- Reports
- Release Notes
- Software Licensing documents
- Videos
- Mobile help
- Education
BPUT
- Graduation: Electronics and
- Telecommunication Engineering
- Percentage: 78.4%
- Tech Writing Tools Experience
- PTC Arbotext Editor 5.3
- Microsoft Office 365
- Adobe Framemaker documents
- Organized project files and maintained version control records for all documents created.
Senior Technical Writer
ABB Ability Innovation Center
Bangalore
08.2012 - 06.2013
- Working with the Quality Management team, creating and modifying training materials, creating templates, preparing reports on Test Cases
- Bug, Test plan progress, Tasks, MRS, PRS, and SRS, and creating and modifying guidelines for document management
- Collaborated with cross-functional teams to design, implement, and maintain quality control processes
- Reviewed manufacturing process specifications for accuracy and completeness
- Provided training on quality management system policies and procedures to staff members.
Technical Writer
Ample Softwares
Bangalore
07.2011 - 07.2012
- Working with the Quality Management team, prepared user guides and technical reports for different projects, and prepared Business Plans and
- Proposals
- Conducted root cause analysis on customer complaints and identified corrective actions
- Analyzed customer feedback and data to identify areas of improvement in product quality.
Skills
- Adobe RoboHelp 8
- Adobe Captivate
- Adobe Illustrator
- Adobe Acrobat
- OXygen
- Adobe Photoshop
- MS Visio
- SnagIt 80
- Camtasia Studio
- CorelDRAW
- Confluence
- Roles and Responsibilities
- Precise documentation and clear
- Communication skills
- Working knowledge of DITA and
- Experience working with Content
- Management Systems (CMS)
- Planning, developing, and
- Maintaining technical content for
- Different project requirements
- Researching complex source material
- For documentation projects
- Experience migrating content from
- One framework to another
- Self-directed and effective working
- Independently, yet equally
- Comfortable contributing in a global
- Team environment
- Interaction with cross-functional
- Teams, different business groups, and
- Other documentation teams
- Identification and implementation of
- Standards and process
- Improvements
- Active participation in or lead special
- Projects/initiatives outside the scope
- Of regular tasks
- Excellent analytical and problem-
- Solving skills
- Leadership skills and ability to
- Mentor and supervise junior writers
Timeline
Senior Technical Writer
Nokia and Alcatel-Lucent
08.2013 - 05.2016
Senior Technical Writer
ABB Ability Innovation Center
08.2012 - 06.2013
Technical Writer
Ample Softwares
07.2011 - 07.2012
BPUT