DEBBE RUSSO
HIDDEN VALLEY LAKE,CA
Summary
Seeking a position in which my office experience and customer service skills can be utilized. I worked independently through fires, floods, and power outages with no computer access and did everything manually to keep the company running on time and on task.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Empire Mini Storage
06.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
MANAGER
Vintage Court Mini Storage
10.2022 - 06.2024
- Oversee storage units and commercial complex
- Duties include collecting rents, register auto payments, writing month to month contracts, yearly contracts, schedule repairs aka, plumbing, electrical, landscaping, etc., overlooking outstanding debts, lien process scheduling actions and general office duties
DISPATCHER
Enterprise Towing
12.2020 - 06.2022
- Scheduling for AAA roadside service and other insurance companies
- Managed calls for CHP and police departments, accidents, rotations and impounds
- Running credit cards and office duties
Dispatcher/Customer Service Representative
Pure Luxury Limo Transportation
01.2005 - 04.2018
- Schedule transportation with sedans, limo buses and buses for wine tours, dinners, and nights out
- Answering emails for setting reservations, confirming reservations, managing heavy incoming phone calls and general office support
Skills
- Delegated and coordinated mobile radio units during emergency procedures
- Organized, enthusiastic team member and conflict management specialist
- Able to accurately establish priorities and adapt to changing needs
- Managed emotional customers with delicacy and listening empathetically while maintaining company policy
- Type 45 wpm, multi phone line systems, ten key by touch, knowledge of Windows 98 and Peachtree accounting software
- Team motivation
- Customer rapport
- Employee performance evaluation
References
- Jamie Johnson, 707-350-3614, Professional
- Amy Marks, 707-295-8070, Personal
- Karen Raymer, 707-295-8986, 707-692-6492, Professional and Personal
Timeline
Assistant Manager
Empire Mini Storage
06.2024 - Current
MANAGER
Vintage Court Mini Storage
10.2022 - 06.2024
DISPATCHER
Enterprise Towing
12.2020 - 06.2022
Dispatcher/Customer Service Representative
Pure Luxury Limo Transportation
01.2005 - 04.2018
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