DEBBI DUCKHAM
Umatilla
Summary
Dynamic Customer Service Representative successful in supporting customers in busy call centers, practicing active listening skills to determine customer needs. Professionally represents brand during all interactions, with commitment to customer service. Hardworking and reliable. Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach.
Overview
16
16
years of professional experience
Work History
Customer Service Repersentative
AdventHealth Respiratory & Equipment
Mt Dora
03.2020 - 02.2024
- Returned customer calls and responded to inquiries and complaints.
- Answered incoming calls and assisted customers with questions.
- Verify insurance, talk to Dr office to get what is needed for customer to get their equipment.
- Call to schedule set up & go over their financial responsibility.
- Collect payments from customers.
Customer Service Representative
Sitel
Umatilla
08.2015 - 03.2020
- Answered incoming calls and assisted customers with questions.
- Used knowledge base systems and work processes to help customers.
- Took ownership of member issues.
- Responded to customer questions and complaints and documented consumer communications.
- Addressed customer concerns and complaints and resolved issues promptly.
- Issued credits in compliance with company policies.
- De-escalated customer complaints using specialized communication techniques.
- Took incident reports from all store.
Customer Service Representative
Tele Tech
Umatilla
09.2014 - 01.2015
- Advised customers on status of merchandise ordered.
- Used knowledge base systems and work processes to help customers.
- Place orders for customers.
- Collected payments.
- Seasonal job.
Customer Service Representative
Breathe Easy Medical
Eustis
07.2013 - 05.2014
- Patient intake, verify insurance, create patient accounts, create sales tickets.
Customer Service Representative
Matrix Medical
Tavares
02.2011 - 07.2013
- Schedule appointments, help patients, create sales orders, collect payments.
Customer Service Representative
Newair Home Care
Tavares
10.2007 - 02.2011
- Patient intake, Set up patient accounts, Verify insurance, Create sales orders.
- Schedule appointments.
- Verify paperwork that was received.
- Help patients, Delivery supplies to patient homes if needed, Packed supplies to be sent out.
Education
Business Adminstration - Management, Accounting
Argubright Business College
Battle Creek, Mi09.1988
Skills
- Customer service
- Call center procedures
- Account updating
- Problem resolution
- Multi-line telephone
- Insurance verification
- Payment processing
- Call management
- Knowledge base usage
- Conflict resolution
- Appointment scheduling
- Problem solving
- Attention to detail
- Time management
- Professional telephone demeanor
- Positive and professional
- Multi-line telephone operations
- Product knowledge
- Computer proficiency
- Problem-solving
- Active listening
- Call center experience
- Scheduling
Timeline
Customer Service Repersentative
AdventHealth Respiratory & Equipment
03.2020 - 02.2024
Customer Service Representative
Sitel
08.2015 - 03.2020
Customer Service Representative
Tele Tech
09.2014 - 01.2015
Customer Service Representative
Breathe Easy Medical
07.2013 - 05.2014
Customer Service Representative
Matrix Medical
02.2011 - 07.2013
Customer Service Representative
Newair Home Care
10.2007 - 02.2011
Business Adminstration - Management, Accounting
Argubright Business College
Similar Profiles
Annabelle RandolphAnnabelle Randolph
Logistics at First Choice Medical Equipment & Respiratory ServiceLogistics at First Choice Medical Equipment & Respiratory Service
Tyra DickensTyra Dickens
Billing Specialist at Florida Hospital Respiratory and EquipmentBilling Specialist at Florida Hospital Respiratory and Equipment
Twanetta KingTwanetta King
Manager of IT Services at AdventHealth Zephyrhills, AdventHealth Dade City, AdventHealth Connerton, and OSED Meadow Pointe ED Wesley ChapelManager of IT Services at AdventHealth Zephyrhills, AdventHealth Dade City, AdventHealth Connerton, and OSED Meadow Pointe ED Wesley Chapel
Jesus M RosalesJesus M Rosales
Truck Driver/Delivery at FerrellgasTruck Driver/Delivery at Ferrellgas
Dana PetersonDana Peterson
Registered Nurse, Intensive Care Unit at UF HealthRegistered Nurse, Intensive Care Unit at UF Health